14 May 2022 Don't use Chronomics. Funding. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). As soon as you book your holiday, order your test package from Chronomics. The Amazon Rekognition API makes it very easy for practitioners to accelerate the process of building computer vision models. Pre-departure rapid antigen COVID-19 test for international travel. It took me hours (literally) to get the whole thing done. If you have been unable to upload your photo during the registration process, you can still upload your test result photo from your dashboard. These synthetic images were added to the original images to create a high-quality dataset. A phone number I found just has lots of options and a recorded message for each one, no option to speak to a person. In this post, we showed the ease with which Chronomics quickly built and deployed a scalable computer vision-based solution that uses Amazon Rekognition to detect the result of a COVID-19 lateral flow test. We hope you have a great Christmas and wishing you all the best. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. Eg, ABCD not abcd. These images are to be classified as positive, negative, or invalid, corresponding to the outcome of a COVID-19 test. Had a panic and rang Ambassador to be told It was on cassette. My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. I'm so sorry to hear of the issue you had when trying to locate the barcode. We've got personalised service down to a T. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. When not occupied with machine learning, he can be found taking a hike, reading a book or catching up with sports. Similar Profiles. We work with big-name brands, like Disney and Universal, to bring you an even bigger selection of dream getaways. Chronomics, how about a refund? 2023 Trustpilot, Inc. All rights reserved. very frustrating. I then sent the second tests back unused and tracked by royal mail. Sam and all of us at Chronomics appreciate the feedback and wish you safe travels and great weather :) If anything else, don't hesitate to contact us back.Kind Regards,Ana. All Chronomics communications were great, and all testing procedures went very well the day before our cruise. I'm terribly sorry for any inconvenience caused. We know its confusing and hard to keep up with so we recommend checking the UK Governments Foreign and Commonwealth Office website for the most up-to-date advice and restrictions for the country youre travelling to. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . Get contact details including emails and phone numbers For PCR tests, this can be found on the test tube. Your returns package should only include your test. Last year took ages to contact anyone to order an epigenetics test. Pre-departure rapid antigen COVID-19 test for international travel. I recall there was a special number on their website but . For Rapid Antigen tests, on the plastic cassette. ForRapidAntigentests,ontheplasticcassette. 2017-2023 Chronomics Limited. chronomics.com Help Center. Best wishes,TyService Desk Manager. It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample. Chronomics is a tech-bio company that uses biomarkersquantifiable information taken from the analysis of moleculesalongside technology to democratize the use of science and data to improve the lives of people. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. The website is simple to use, and they consistently offer top-notch customer support. Wishing you all the best. Best wishes, NiciaSocial Media Department. Reply from Chronomics. Wow Care. Kindest regards,NiciaSocial Media Department. I purchased the lateral flow tests. We can assist you in many ways when you visit one of our TUI Stores. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. THEY ARE KEEN TO TAKE YOUR MONEY AND NOT REFUND WHEN YOU CANCEL YOUR ORDER IN A TIMELY MANNER! If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. No number to ring chronomics. Thank you so much. Others have reported having a much more positive experience with Chronomics. You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. 2 replies 4.3K views MartyRich Forumite. We hope you have a lovely Christmas and wishing you all the best. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. (If this link is not shown here, the photo . 1000 characters limit. So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. The discarded predictions can also be routed to a human in the loop using Amazon Augmented AI (Amazon A2I) for manually processing the image. They are also very knowledgeable about their products, making it simple to discuss what you want or need with them. Whether youve already booked online or in store and need a helping hand, or youre thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. I thought Chronomics was Chronometrics. Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. "I contacted Chronomics for a refund, this was over 2 weeks ago," he told The Mirror. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. Once you've received the kit, use the FCDO website to check when your destination country requires you to perform it. After training images are provided, it can automatically load and inspect the data, select the right algorithms, train a model, and provide model performance metrics. Once I knew how straightforward it was the 2nd time no problem. PLEASE NOTE: If youre having trouble registering your test due to Kit ID/Barcode issues, please ensure you're using Google Chrome to register your kit. Kindest regards,NiciaSocial Media Department. Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late thats it. Hello Karen, We are sorry to hear about your inconvenience when using our test. Kindest regards,NiciaSocial Media Department. We hope you had a wonderful cruise and if you need any further assistance please don't hesitate to contact our team and we'd be happy to help. Please make sure, if there are multiple users, that the correct one is selected which is shown on the left of the screen below. To comment on this thread you need to create a Mumsnet account. We are delighted to hear of the great service you received from Ryan. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. Take Control of your DNA. By setting a threshold on the confidence score, we can filter out predictions that have a lower confidence. I presume yours will be tomorrow then? After much frustration in trying to find out why my test hadn't arrived, I got my money back. Others Named Tom Stubbs. Others Named Tom Stubbs. Your result may not come in at the same time as others who've submitted . ATOL protection does not apply to the other holiday and travel services listed on this website. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. And all of our holidays are designed to help you Discover Your Smile. Your results were late for our flight and we had to use airport tests. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. RebelBio and SOSV are the most recent investors. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. We are also in the process of working with the FDA in order to achieve Emergency Use Authorization (EUA). No number to ring chronomics. Heres a link to it:https://www.gov.uk/guidance/travel-advice-novel-coronavirus]. Chronomics Chemicals & Plastics is a customer of mine. Also speaking to a robot was not at all helpful. Checking out your company online I found the same story from many other customers of yours. I ordered my fit to fly tests weeks in advance of my trip. Chronomics, Ltd. employs 111 employees. free lookups / month. We are thrilled to hear of the great service you've had with us and if you need anything please don't hesitate to contact our team and we would be happy to help! You'll get your travel certificate . NH054111111 or CHR00001234/BHA00001234 or BLC123456789012. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. Kindest regards,NiciaSocial Media Department. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Disclaimer. Ours arrived yesterday for a Sunday flight. Hurdle | 9,816 followers on LinkedIn. 10 August 2021 at 9:27AM in Coronavirus travel help & info. Do you have a travel story to share? See travelhealthpro.org.uk - for current travel health news. Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . Tom Stubbs Partner. Our products can be used internationally: we generate results and certificates in the format accepted by different local authorities. View https://help.hurdle.bio/contact-usKind regards,Ty. Replies to negative reviews in < 24 hours. Again they received and signed for them. We also ensure all reviews are published without moderation. As always you can unsubscribe at any time. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. If you could come back to me, it would be greatly appreciated. Find contact details for 700 million professionals. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Booking terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. Up to 5 Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Hurdle is a trademark of Chronomics Limited. Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. Chronomics has raised a total of 1.1M in funding over 2 rounds. When you pay you will be supplied with an ATOL Certificate. I cancelled my order before despatch but chronomics still I sent the first set of tests. TUI customers have been slapped with bills for coronavirus tests they can't use after their holidays were cancelled. Confirm you are entering the correct details. Address. I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful. It should only take a few minutes to do this. 2 replies 399 views AnnOyd_2 Forumite. Hi Ronald, Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number.
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