Registered in England: Company number 04838153. To access your booking you need to log in with your email address and a password you specified when you created your account. All customs control will take place on site at Calais Truckstop. You can find out more about which cookies we are using or switch them off in settings. Securing Vehicles & Cargo on Ferries Guide, Vehicle Types On Ferries & Eurotunnel Freight Guide, Port Pass Generator - GMR, PBN, Envelope, Portbase, Declare your ATA carnet at the Pit stop if not already confirmed via your Border Pass, Present it at the Customs booth located just after check-in where it will be stamped. Eurotunnel ZAC2 Boulevard de l'Euro: Tel. Well send you a link to a feedback form. You can unsubscribe at any time. Truck drivers using the Eurotunnel will have to become familiar with the new procedures in place at either side of the Channel as of January 1st. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. Calais ferry port is situated in the busiest shipping lane in the world, and is the closest port to the UK to offer ferry services between the UK and France. If you are travelling by van, please choose the relevant 'Van' option from the dropdown Vehicle menu. Youll need all relevant paperwork in relation to your movement. Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. A non-refundable Administration Service Fee of 20 / 24 applies to all customers who contact our Customer Service Team and request to make a new booking and 10 / 12 for a change to an existing booking which can be managed online. get from your agent or freight forwarder for every consignment: either all the export declaration references and include this in a goods movement reference, or a Master Unique Consignment Reference (if there is one) in writing, trader using an Office of Destination at an Inland Border Facility you should make sure that import entries are submitted and have arrived by the time the goods reach the Office of Destination, driver attending an Office of Destination you should have details of the customs entries for the consignments youre carrying (for example, entry numbers and dates), are going to an office of departure or office of destination (starting or ending a transit movement), livestock and other live loads (exemptions to this apply on sites that process. This picturesque and affluent area of the south of France is where you will find some well-stocked boutiques and designer stores. Global Site (English) On arrival in Coquelles: your drivers simply need to follow the instructions displayed on the screens on board Club Cars and on the Driver Info web app for either the green or orange itinerary, according to their customs status. Specific information: Status: NCTS: UN/LOCODE: Dover: NCTS entry date: 06/01/2003: Geographical information: Atlantic coast Or if it is not an emergency, you can complete an online claims form at https://uk.claims.axa.travel/. If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. privacy policy. Competitive comprehensive cover for you, your family and your vehicle. Goods entering the European Union from England, Scotland and Wales now require customs checks, including safety certificates, and truck drivers will need a permit to enter Kent, the county. +33 (0)3.74.79.01.41. brexit@asalinks.eu. UK 24 Hour emergency helpline: 03330702673
ASA Links - 2023 - All rights reserved. Keeping this cookie enabled helps us to improve our website. Freight ferries or shuttle crossings from France to England. We use some essential cookies to make this website work. If youre crossing the Channel through the Eurotunnel or the Port of Dover, you must check a heavy goods vehicle (HGV) is ready to cross the border. When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. Our location thus allows us strategic access to the heart of the Ferry Terminal and the Channel Tunnel, which therefore facilitates trade. If your request is urgent, please contact the service helpdesk (+32)2 29 58181. All UK immigration and customs matters are dealt with by British officials on the French side of the Channel regardless of whether you use a ferry, Eurostar or EuroTunnel. We also use cookies set by other sites to help us deliver content from their services. All rights reserved. It means faster and easier bookings each time you travel, with all your documents at your fingertips and essential travel alerts through your journey. Freightlink is a registered trademark. During all these stages, the designated ASA clerk ensures that the control and inspection formalities are carried out under the appropriate conditions and as smoothly as possible. More information about our Cookie Policy. Truck drivers using the Eurotunnel will have to become familiar with the new procedures in place at either side of the Channel as of January 1st. If you use assistive technology (such as a screen reader) and need a The overbridges are located at approximately equidistant points along the length of the platforms so that vehicles have to drive for as little distance as possible along the platforms themselves; vehicles unloaded from the front to the middle of the train would use the furthest bridge, while those unloaded from the centre to the rear would use the next bridge in, and vice versa for those vehicles embarking. Please note there are no VAT charges for travel on our passenger service. Once the truck is in the Pit-Stop, the registration number is captured automatically using connected technology in place across the terminal. We use some essential cookies to make this website work. Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions. ACCs can start and end transit movement of goods at their own premises. If there is a control, ASA CTS staff will inform the driver. 24 hour medical emergency helpline and all other claims: +44(0)2034096231. You should use your goods movement reference number in the check if you need to report for an inspection service to understand if your goods are held. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. Espaa Cookers and fires are not permitted on-site. In order to illustrate the procedure, Eurotunnel has also produced a couple of videos for lorry drivers: Photo credit: Tony Hisgett / Wikimedia Commons. Service provided in partnership with RAC
If youre arriving into the Port of Dover, Eurotunnel or Holyhead, youll need to attend an inland border facility to have these checks carried out. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. If this happens, you must still attend an inland border facility to complete Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. The site chosen for the French terminal was Coquelles, near Calais, not far from the French tunnel portal. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK Passenger Cars and Motorhomes cannot travel on our freight ferry services. +33 (0)3.21.96.55.03. calais@asalinks.eu. If you are trying to book using a Tesco Code orCredit Voucher, these can now be redeemed online for most bookings bycreatingorlogging intoa My Eurotunnel account. From the Netherlands: +31 (0) 900 504 0540 Train station served by Eurotunnel trains to the UK via the Channel Tunnel, Learn how and when to remove this template message, https://www.getlinkgroup.com/uk/the-channel-tunnel/infrastructure/, Channel Tunnel French Terminal at Coquelles Site, "Protocol between the UK and France concerning frontier controls and policing", https://en.wikipedia.org/w/index.php?title=Eurotunnel_Calais_Terminal&oldid=1126297829, French railway stations with juxtaposed controls, Railway stations in France opened in 1994, Short description is different from Wikidata, Articles needing additional references from January 2015, All articles needing additional references, Pages using infobox station with deprecated parameters, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 8 December 2022, at 16:06. customs functions if you have received instructions to do so. If youre a driver attending an Inland Border Facility with goods that need temporary storage you may have to use an alternative facility at your own expense. Moldova Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. There are a few guidelines for shopping for tax-free items to help you keep the process smooth: Shopping in France is incredibly similar to in the UK, but there are a few things that are different that you should know before you go. any vehicle transporting abnormal loads, which are: a weight of more than 44,000 kilograms (kg), an axle load of more than 10,000kg for a single non-driving axle and 11,500kg for a single driving axle, class 1 substances and articles (explosives) and class 4.1 substances (polymerizing substances), vehicles subject to Special Types General Order (STGO) 2003. Following this, youll be directed to a vacant parking bay. Your shareholder personal reference will be emailed back to you. You are eligible for tax-free shopping if: The basic rule is that the goods must be consumed outside the EU. If the vehicle you are travelling with has changed since you booked its important that you update your booking either by amending online via My Eurotunnel, or by calling our Contact Centre. . However, make sure the food and drink is not consumed before you leave the EU. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel . So eligible tax-free goods include: clothing, jewellery, fragrances and food and drink items. Your information is handled according to our privacy policy, and you can unsubscribe at any time. All customs control will take place on site at Calais Truckstop. The tunnel was officially opened on 6 May 1994, with services between Cheriton and Coquelles beginning in July the same year, when the first freight shuttles started running. SGS are, Consignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients of. Don't forget you will need to update your Advance Passenger Information, and your health declarations. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. 6Go to the formalities building to report your arrival Your refund will be determined by the method you choose to receive it. Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. More than 50m. To get ready you should attend the inland border facility at Sevington. Dont worry we wont send you spam or share your email address with anyone. From Germany: +49 (0) 1805 000 248 external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. Opening Season: . Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Additional facilities are offered on a site-by-site basis as outlined in each site-specific section. All prices include taxes, so you will not need to calculate how much you owe on top of the price tag. Our offices are open Monday - Friday 09:00 17:30*. On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route - to the Customs Centre (Center Douane . As a result of the Sangatte Protocol signed between France and the UK in 1991, juxtaposed controls have been established. Unfortunately we have not been able to receive your details. You have accepted additional cookies. Not all purchases are eligible for a refund. Eurotunnel Le Shuttle can whisk you from Folkestone, UK to Calais, France in just 35 minutes, from there you can explore and shop to your hearts content. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. This monitors vehicles entering and exiting the site to manage traffic and security. Your journey made easier. This file may not be suitable for users of assistive technology. Do not hesitate and contact us! To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment. Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. Will the size of my vehicle change the price I pay? Standard Refundable(not "Standard" - see, Frequent Traveller / Frequent Traveller Flexiplus. Opening hours: 5am-9pm Saturday to Thursday and 5am-10pm on Friday From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone. Goods without arrived import entries will need temporary storage. The site chosen was a large greenfield area of more than 1700 acres, which provided significantly more space than the British terminal. Other EU countries have different minimum spends. For both inbound and outbound movements, youll need to present the ATA Carnet documents for each consignment. This is in addition to existing commercial operations already provided at these sites. If there are any issues, your vehicle will be moved to the marshal inspection bays for further examination by a senior security marshal. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. You do not need to come to an inland border facility if you: You must be border ready before you reach Kent ports or youll be turned back and could be fined. "One of our . From Belgium: +32 (0) 70 22 32 10 You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle. Dover/Folkestone Eurotunnel Freight (DOVER) Phone: +44 (0) 3001060726 . For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. France Drivers can also view this information from their mobile device as soon as the shuttle arrives in Calais, so they can easily prepare to follow the green or orange route as instructed. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. To try and speed things up as much as possible, the Eurotunnel has created a special Border Pass system, which you can read about further on our website here. A popular destination for romance, Paris is also a wonderful place to indulge in some tax-free shopping. Popular places to shop in Cannes include its most famous thoroughfare, La Croisette and the Rue dAntibes. Transit movements entering the UK at the Port of Dover should complete Office of Destination at Dover Western Docks. You can change your cookie settings at any time. We are the #1 way to travel with your pet. If you can't remember your password you can reset your password. Any amendment or change to your booked vehicle may incur an additional charge. You cannot get a VAT refund for: Yes. The island platforms are separated by single track, allowing vehicles to access the train from both sides. version of this document in a more accessible format, please email, Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, List of goods applicable to oral and by conduct declarations, COVID-19 test validation approved products, external temporary storage facilities (ETSF), the question is about goods that are subject to a Border Force examination or check at the specified border location, any local service level agreements for clearing goods have passed. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. This formality is necessary to allow the pre-notification preceding the documentary, identity or physical checks. Travellers going from Coquelles to Cheriton clear French exit checks as well as UK entry immigration and customs checks before boarding the train in Coquelles, rather than on arrival in Cheriton.[4]. We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund. [3] As a consequence, 12,000,000 m of material had to be removed to provide solid foundations, before work could begin on building the actual facility. Our offices are open Monday - Friday 09:00 - 17:30*. There will be local signage in place to help direct you to the site along the strategic main roads. Sanitary taxes are also paid on behalf of the principal when necessary and requested by our Principal. The Eurotunnel Calais Terminal [1] (also known as the Charles Dickens Terminal or Coquelles Terminal) [2] is a railway terminal built . Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Inland Border Facilities cannot be used for commercial storage. Pet Travel Checklist - Are you ready to travel? For more information, do not hesitate to contact us via the form at the bottom of the page. French Customs will attend the location to carry out the control. To help us improve GOV.UK, wed like to know more about your visit today. The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. . Please enable Strictly Necessary Cookies first so that we can save your preferences! On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route to the Customs Centre (Center Douane SIVEP), where they shall pass further inspection. ASA Brexit & Transit. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Waterbrook) before you arrive at the Eurotunnel Folkestone terminal. Vehicles are charged according to their size.
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