Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Click here to reload the page in order to enable certain features. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Call-back available YES. They are both correct. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Until they straighten out their internal messes I'm not going to book anything more through them. We will now be paying for a flight we will not be. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. That being saidI wish there was a better way to get hold of the EZAir people. I would rather be the one in control of my flights. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! Is there a different number to call once your out of the US? And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Something happened to me . Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. But when I clicked the view eticket button it had an eticket error. By Call picked up by a real person YES. Airlines are cancelling flights like never before. Mark Inappropriate. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. When they finally answer. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Powered by Invision Community. Crew Appreciation. Air charges are non-refundable (e.g. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Question - should I care that Princess hasnt notify me? Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Air charges are fully refundable until 45 days prior to departure. 1. It also offers Late Arrival Protection something not offered by other major air booking websites. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. I just talked to Princess & verified those numbers. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Very important to have ifneeded using EZ Air. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Air charges are fully refundable until 54 days prior to departure. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. You should always check with the airline directly for any changes. By I used to love EZAir but not anymore. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. I imagine they have access to that kind of info. That's a mess. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. EZAir is impossible to contact directly and 3 calls to Princess did not help. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Powered by Invision Community. Fees apply within 54 days. Thank you very much. It has been like this for the last month now. December 20, 2010. In our case, Princess hasnt updated there flight schedule with the airline schedule. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Perseverance pays off! I check other private website for air flights and they are the same as Princess schedule. This special number is operational only in the United States and Canada. We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. I'm not sure whats up with Princess these days. By I have never been able to call them directly. Click here to reload the page in order to enable certain features. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. Not that unusual especially now. It's called In Route Assistance.. Air charges are non-refundable (e.g. We booked EZair as we got in on the free gratuities and free air deal. Business Incorporated: 4/7/1959. Announcing Our 2023 Cruisers' Choice Award Winners! Luckily I check with the airline app for the latest flight time. It took EzAir a couple of days to say there was a itinerary change. I'm not sure whats up with Princess these days. Licensing Information: Does anyone know the number for EZ Air that you call if you have any problems? Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. Until - suddenly - the original flight route was back. This special number is operational only in the United States and Canada. I just ticketed yesterday, got my seats, and ready to go. I clicked the modify option to see if it was ticketed. Travel Tips 13.5K subscribers We are onboard the Regal. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. In our case, Princess hasnt updated there flight schedule with the airline schedule. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. Is there a different number to call once your out of the US? Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Plus, you'll find a host of other exciting benefits: It has been like this for the last month now. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. It has worked for me 100% of the time. After hours support is available in the event of en route delays. trbarton, January 21, 2019 in Princess Cruises. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. This past Monday I finally got the notice, almost two months after the change was made by United. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. #1. Luckily I check with the airline app for the latest flight time. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. This is a dedicated phone number, not the Princess contract number. I've read all the horror stories, but out flight is only 1-1/2 hours. Exact same situation. But Delta never told me, I found out myself after their latest ridiculous flight change. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. To learn more, see your travel agent or call 0344 338 8663. Princess MedallionClass FAQ. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). It was their schedule change that caused your issue. Thanks for posting those numbers. If your flight is cancelled or you. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. To learn more, contact us or see your Travel Advisor. This is a dedicated phone number, not the Princess contract number. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Gulf Breeze FL. Lobstermobster, April 22, 2022 in Princess Cruises. No fee until 45 days prior to departure. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. The OceanReady Process. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Of course that's the regular Princess number and they won't let you speak with EZ Air. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! 3,000+ Club. Air payment is due on the date of the final cruise payment not at the time of air booking. What a concept, customer service actually doing their job! Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Call 1800-PRINCESS and ask the rep. ? An airline credit memo will be recorded minus applicable fees. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Click here to reload the page in order to enable certain features. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. Trip insurance, and through EZAir Princess guarantees to get us there. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. 1k. Announcing Our 2023 Cruisers' Choice Award Winners! By This type of last-minute problem is the very reason we always book a room in the departure city for the day before. This is just what I needed. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Since often posts are about problems with services I thought I would post about when it worked well. Navigate phone maze to a human Press 2 then 3. Common Questions and Topics. I suspect that a lot of what @CineGraphicsays could very well be the case. Lesson learned - you gotta really push back! Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I do not believe you can contact Princess EZAir directly. 19952023, The Independent Traveler, Inc. We are dealing with the same thing with a Delta flight on May 29. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! Their price is lower than the airlines,that's why I am asking. If youre ticketed and paid, this is all on the operating airline. Payment is due immediately upon time of air booking. Average wait. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. We decided to use EZair because of the discount Princess was offering on flights. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Our representatives will record your new flight information into your booking record.". We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Here are 3 reasons not to book cruise line air. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Restricted fares are non-refundable and must be paid in full at the time of booking. I fly almost 100% Delta. Princess representatives are available to answer this emergency en route line from. Powered by Invision Community. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. By Click here to reload the page in order to enable certain features. Air charges are fully refundable until 45 days prior to departure. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. The fault is with the airline not informing others of there updated schedule. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Not that unusual especially now. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. Click here to reload the page in order to enable certain features. Posted October 6, 2018. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Dress Code and What to Pack for a Cruise. Plus, book flights now with no amount due until cruise final payment. They were of absolutely no help. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. Tom AF-1 12.4k March 4, 2007 Cincinnati. Yes, to change one way you have to change both. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Very important to have ifneeded using EZ Air. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. They were able to make it work. Do I have to change both? Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? Gosh! You can do it online. Announcing Our 2023 Cruisers' Choice Award Winners! Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship They will put you on hold while they call the EZ Air folks. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). So I called Princess and got no help just a response to wait for an email. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. Last minute emergency is what? I have never been able to call them directly. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Should I be buying my own air at this point? I recently used EZair for a Alaska cruise and land tour. Was not going to get to FLL to embark. Im not one to wait around so I used the confirmation number to look up our flights on Delta. October 10, 2009. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. 1-800-774-6237. See for yourself! . Powered by Invision Community. Within Australia, use 13 24 88. Location of This Business. Outside of the United States and Canada you may reach us at 661-284-4410. Log in to view and manage all your bookings Log In If you would like to create an account, register here. The ticketing request button was gone so I thought it had been ticketed. no cash back). They will put you on hold while they call the EZ Air folks. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. Powered by Invision Community. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Click here to reload the page in order to enable certain features. Changes are not permitted and will result in 100% cancellation fee. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. 0. It could be the airline not informing Princess. Have you tried calling the airline directly? If your flight is cancelled or you have a last minute emergency,how would you get through to them? To learn more, see your travel agent or call 0344 338 8663. Of course that's the regular Princess number and they won't let you speak with EZ Air. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. Two weeks ago I had a flight on AA changed 48hrs before the flight. Good job Delta! So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Today, I contacted Princess Ez-air (option #4) and James . Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. 4,411 posts. Air Canada has changed one of the flight times 3 times. Get personalizedsuggestions based on when and where you sail. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. So after reading your post, I decided to go for it and got on chat with Delta. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. What a huge hassle. Air payment is due on the date of the final cruise payment not at the time of air booking. They are both correct. They are both correct. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. You may call us toll-free at 800-545-0008. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Kudos to your wife for not giving up and making them actually do their job. Fees apply within 45 days. She said one minute then said it would fix itself eventually. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Thanks for posting those numbers. no cash back). We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. It seriously shouldn't be this difficult. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. I have received notification from Air Canada each time. OH-Go Reds #6 These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Fees apply within 45 days. trbarton, January 21, 2019 in Princess Cruises. I have Air Canada booked through EzAir for August. Air charges are non-refundable (e.g.
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