Perry comes across like the radio psychiatrist Frasier with his Im listening. 11.1. There are three ways to report the missed collection of a rubbish or recycling bin. You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. 2.5. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. following information: Please can you provide an output in Excel format of all collections made The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). I attach above a spreadsheet showing the information you have requested. Still impossible to access green waste via Veolia though. Internal Review of the Councils response to your request for information, Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items Further to your email dated 10 November 2021, in which you requested an In your request for Internal Review, you asked the Council to reconsider We will accept service of court proceedings for the Council by email on Im determined to keep improving our customer services, he said. Can you provide an update on when I can expect to receive the data requested please? Freedom of Information Act 2000 Businesses are flocking to Croydon, its vibrant shopping facilities are constantly expanding, and more and more people are moving to the town and its surrounding borough. 6.11. SocietyWorks Ltd Do you supply a duty of care certificate? Donate and support our work. Free bins. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Find out how to start or renew a garden waste collection. Minimal = of a minimum amount, quantity, or degree. Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. Your usual collection day can be found by typing in your postcode on the Croydon Council website. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. Disclaimer: This message and any reply that you make will be published on the internet. Internal Review. Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). 7.1. I am undertaking some research into usage of Bigbelly bins. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. Croydon Council I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Holders of public office should be truthful. It is difficult for them doing a thankless job with the fear of being sacked or made redundant (Without the Negrini payoff and without the Negroni leaving do). does not fulfil my request in any shape or form. 3.2. Constantly week in week out right now I try to dispose of my rubbish and/or recycling in the communal bins for our flats only to find the existing recycling/rubbish from the previous week full up and not collected meaning Im having to hold on to my recycling until the bins are actually emptied(!) the following: Thank you for your response to my FOI request from 2nd August, and the A site to help anyone submit a Freedom of Information request. The bin(s) remains the property of the Council at all times. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. Our nationwide network means we offer waste collections anywhere in the UK. following information: Please can you provide an output in Excel format of all collections made Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. We are committed to making our website accessible to all visitors. We do not have a fax in our service. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. Please pass this on to the person who conducts Freedom of Information reviews. View as HTML, DearA Hooker Council tax department has never ever even had the professional courtesy to reply t any of my emails .Nolan principles are :1. Pay for or renew a garden waste collection. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. This request has been closed to new correspondence. acceptable response and. If you have any questions about your bill either email [emailprotected]or call01904 207 117 and one of our friendly team will be on hand to help. under theEnvironmental Information Regulations 2004. Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). Download The garden waste service costs 65 per bin per year. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. This may exclude some flats or where access is difficult i.e. Any reports of missed collection reported outside of these times will not be collected. Your subscription covers the emptying of your bin only once on your collection day. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. decision. ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. The subscription payment otherwise covers the cost of the Service. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. Bin Serial Number We provide commercial I look forward to your response and hope that you can provide the data. Bernard Weatherill House We can work around access times to arrange collections at convenient times. 8 Mint Walk, (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. Where is the equality there ? At least until their is a decent integrated system that caters to all requirements within reason. However, this is not the data that I have asked for. However, this is not the data that I have asked for. decision. is a registered charity in England and Wales (1076346) There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. The Contractor will not collect garden waste contained in any other bin(s). The bin is damaged and emptying it would pose a health and safety risk; or Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. Is what has happened so bad that you want that person to lose their job? This service offers collections every 2 weeks for 71.02 a year. Contact us online Send us a message and we'll get back to you as. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. 1.1 Selflessness If you are not the intended recipient, an addressing or transmission error A range of two and four-wheel bins are available to store all sorts of waste on your premises. You shall keep the bin(s) safe and secure. Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. 4.2. The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). The Council responded to you on the 10 November 2021 and provided the What is ISO certification and why is it important. any business day between the hours of 9am and 4.30pm. Well arrange waste collection at a time and frequency to suit you and the amount of waste you have. We are responsible for the cleaning of over 2,678 streets in Croydon. [1]image The fee shall be non-refundable, except in the circumstances outlined within this agreement. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. contact me by phone. If you are not content with the outcome of the Internal Review, you have (d) on the tenth business day following mailing, if mailed by airmail. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. (please insert mental image of a raspberry). The Contractor shall be under no obligation to provide a collection if: Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . Sent: 01 September 2021 10:33 You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. Council services, online, 24/7 www.croydon.gov.uk/myaccount. There are some things the Digital review team have got done and have improved what is there. The Council shall be free to sub-contract the provision of the Services (or any part thereof). located in the, After over 3 months, I hope you can understand that this is not an Please use this web site address to view the council's e-mail disclaimer - Get a fast FREE quote for your waste 0800 211 83 90. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. To contact us, please select from one of the options below. Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. Download If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). 14.2. Make sure you remain within any weight limits for the specific waste type and bin size. I can confirm that we are considering your concerns and we will aim to They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. How we collect your garden waste. However, there may be delays due to events outside of the Councils control (see clause 13). I am surprised to learn about what has happened at the Garden Centre and was unaware of this. That is where the similarity ends unfortunately. All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Bin Serial Number Run by Volunteers and powered by Alaveteli. Please pass this on to the person who conducts Freedom of Information reviews. This doesnt extend to the company that employs them. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. Council. From the completion of delivery, the bin(s) will be the responsibility of the resident. They had changed the scheduled day without notice and only placed this on their website. Are you the owner of any commercial copyright on this page? In this case, the Council will refund the payment made for the garden waste Service. please communicate with us only by email and not by post. Bin must be left out to the front of the address to allow collection to take place. The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. Check your garden waste collection days. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. http://www.croydon.gov.uk/email-disclaimer, 2.5M 10.7. Bin "Fullness" reading at time of collection (if available). Change), You are commenting using your Facebook account. I note that it is now 5 weeks later, and have not had any update to this request. 7.5. Download The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. That would be the reality for all those without Broadband. Your red lidded rubbish bin is emptied weekly. Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. Report a garden waste collection problem. I believe there was a team looking at the My Account and report it stuff. Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. privacy legislation. Yet to see any evidence of customer service at any level. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. Bin Location (Lat / Long coordinates) support colleagues may be working from different locations. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. However, this is not the data that I have asked for. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. Croydon council offers residents a collection service for bulky items. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. Thank you for your patience and understanding. Please collect tomorrow ASAP Bin has been left in Normal Collection place. Contact us for a quote 0800 211 83 90. To arrange low cost waste collections call 0800 211 83 90. Please use this web site address to view the council's e-mail disclaimer - On receiving your request for an Internal Review, I contacted the Director For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. 1.4 Accountability current COVID 19 (Coronavirus) outbreak you may experience some delay in Further to your email dated 10 November 2021, in which you requested an Please notify I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. 5.6. Any email received And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. In your request for an Internal Review dated, 10 November 2021, you stated Legal Services This service costs 71.02 for one year for one bin. On receiving your request for an Internal Review, I contacted the Director The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Bookmark the What goes in your garden waste bin. To find your local library and opening hours, visit the council website. 8 Mint walk Our lawyers and All garden waste should be placed loose inside the bin(s). of Sustainable Communities, Regeneration & Economic Recovery, who has 10.1. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. While the days of collections aren't changed by festive bank holidays this year, locals may still face . The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. Croydon Borough Council, Slattery, Mary, We also provide the lowest prices for trade waste collection in Croydon. Download I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Information should not be withheld from the public unless there are clear and lawful reasons for so doing. Yes, Business Waste has received Alcumus ISOQAR certification for: These are both in the scope of registration for the provision of waste management brokerage. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K About the garden waste collection service. Occasionally the Contractors delivery to you may be affected by a Clause 13 event. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). (LogOut/ This service offers collections every 2 weeks for 71.02 a year. 7.1. 17.2. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. What about the pensioners and people that dont have a iPad or phone Its disgusting just print them and pay someone to deliver them. 1.2 Integrity 7.2. What annoys me is the arrogant assumption that people can travel to libraries for details if they dont have home internet. Thank you for your request for information that was received on2 August I have now concluded this review and I am able to reply as follows. 10.3. In this instance you will not be entitled to the Service, but will receive a refund. After creating a waste management plan for your business, our collections will be reliable and regular. Information about collection days will be available on the Councils website. The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! You can also call us on the numbers below. the case and advise you of your rights to appeal this decision. We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. Yes! The To: FOI <[Croydon Borough Council request email]> The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). Ive just tried this, and its now infinitely faster than before. bins, or second full suite of bins. I am undertaking some research into usage of Bigbelly bins. What will the 'new' Westfield deal really mean for Croydon? If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. Council services, online, 24/7 www.croydon.gov.uk/myaccount. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. We have chased the service for the requested information and hope to be in a position to respond to your request soon.