If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The hotel is absolutely beautiful. . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Service 4.2. Fairmont El San Juans poolside service embodies authentic Puerto Rican hospitality. we expected the worst based on reviews, but honestly everything was great! The lobby had a lot of charm and the pool villa was a good size and clean. 2023-04-17. We highly recommend that you BYO adult beverages to enjoy at your room, or walk to the 24 Market Place two blocks away and purchase. Reviewed 3rd floor did have noise from dance club - I read horror reviews about this and brought a sound machine- The staff at Cana was wonderful as well as the poolside staff. Hotel Front Desk, Hotel Management, Guest Services. The beaches in PR are all public. I also had to spend countless hours in order to receive this last day upgrade. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. By Annie Archer Published on July 16, 2022 1Ft B\lbic"1p.`y~"@ . 45 minute layover in San Juan Apr 23, 2023. where to kayak when staying in old san juan Apr 22, 2023. The food was good, drinks were good! Any one over the 2 has to plan on sitting somewhere near by. This was a pricy hotel that boasted AAA Four Diamond Service. It's unfortunate to hear that you didn't enjoy your time with us, and you feel that the response would be a standardized message. Property Features. 0000117298 00000 n This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Located minutes from Old San For travel advisories visithttp://www.discoverpuertorico.com. 7.9. negative test result upon arrival, we can assist you with several options, Gina at the registration counter is a consummate professional, so we were off to a great start! 0000010777 00000 n Shirley at Front Desk kicked off a phenomenal stay! four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness We called it an early day and stayed in our room at 3pm on Saturday. So none of us would ever ever recommend this hotel for any one looking to have a pleasant, relaxing vacation specially if you have a family member with special needs.. Dear Dean J., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. The selection was great but our bed was directly between two speaker so we could not hear each other talk unless we yelled. You can do this on your own. For a great night out go to the terrace Mist Rooftop Bar & kitchen. Fairmont El San Juan Hotels long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At every turn, Fairmont El San Juan will captivate guests with its island hospitality, storied decor, innovative cuisine, proximity to the best things to do in San Juan, and an exciting nightlife inspired by life's greatest moments. The Royal Sonesta San Juan: Nice retreat - See 3,698 traveler reviews, 2,273 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. Or book now at one of our other 2735 great restaurants in Carolina. 0000091397 00000 n Ample beach chairs, and great service(drinks, food, etc). Live entertainment Thursdays to Sundays, bottle service and crafted cocktails. Embrace the hotels lush pool area by reserving a daybed or luxury cabana, featuring butler service, a mini refrigerator, digital safe, HDTV, wi-fi and more. This is never our intention, and we'll be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. 5. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide. Appetizers were not great. This restaurant has not received enough recent ratings to display a current ratings snapshot, Do Not Sell or Share My Personal Information, FOR RESERVATIONS PLEASE VISIT: https://www.resortpass.com/. #8 of 15 hotels in Isla Verde. See all of our readers' favorite . 0000018093 00000 n Prices are the average nightly price provided by our partners and may not include all taxes and fees. So its really for 2 people. 2023. Hotel is great for couples that like to party and for groups of single men/women.I can't really fault the hotel for catering to the party crowd and trying to be an upscale hotel. We recommend wearing comfortable, casual clothing over a bathing suit and comfortable walking shoes/sandals. I cant serve you. I didn't get his name but he made morning breakfast a delight. It was hard to reach the food and drink minimum with my kids and mom (who doesnt drink). It it wasn't terrible. Best to ask the hotel directly. Im just dreaming about the day that Ill be back. You won't need to a pass to use them, and there will be independent attendants renting chairs and umbrellas. For assistance with your inquiries, see more information at the bottom of the page about how to contact us. beach is lovely and not too crowded, menu has a lot of healthy options. Definitely try the hummus and pinchos on the menu DELICIOUS!! Day stop on cruise Apr 21, 2023. where to stay for 1n in San Juan - arriving at 1am Apr 20, 2023. And the shower was fantastic! Staying pre-cruise, we opted for the basic rooms which were comfortable and well appointed in the main tower. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour. But the biggest problem I had with them besides the fact that staff Discover a day at this beachside resort offering a swim-up pool bar, spa amenities, and food and drinks galore! 2:000svsX0`Hb`$v) I>1dGr2prpQ>#@ ,L endstream endobj 314 0 obj <>/Filter/FlateDecode/Index[15 238]/Length 31/Size 253/Type/XRef/W[1 1 1]>>stream Extremely disappointed for a considered not all inclusive 5 star hotel:(. The service was great and definitely made the day even better. On the day we arrived, the restaurant we chose for dinner had closed by the time we got there--5:45pm! Swim up to the tiki hut in the middle of the pool for your favorite cocktails and beverages. sophistication in the Grand Tower, luxurious and elegant suites, or a lush It was lots of fun. After Platos Restaurant and Lupis you will find El San Juan Hotel to your right hand side. Apr 24, 2023. Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets. This is the perfect way to spend a part of your day while visiting San Juan, what could be better than overlooking palm-fringed Isla Verde beach and the azure Atlantic. Drinks run about $18 each not including tip. While these day excursions are larger in size, our focus on quality remains extremely high. You definitely have to make this your stop when in San Juan. The experience was pretty nice. 3.0. 0000002788 00000 n It's a long beach if you want to enjoy long walks - While food and beverages at the restaurants and bars at the resort are incredibly expensive, the food portions are good so sharing is an option - We took almost a dozen Uber rides during our stay - most to Old San Juan for dinner. Families - 4/23/2023 Confirmed reviews ALL. The only good thing about not seeing a server was that I didnt have to meet the $125 food and beverage minimum. U.S. passports or We didn't eat at any of the restaurants after looking at the inflated prices of the food.- Doesn't cater to families. More. The Royal Sonesta San Juan: Wonderful Hotel in Isla Verde - See 3,699 traveler reviews, 2,274 candid photos, and great deals for The Royal Sonesta San Juan at Tripadvisor. $150. Good Pool. Location. Enjoy a variety of local gourmet coffees and grab-and-go farefrom delicious baked breads and fresh fruit, to sandwiches and salads. FOUR DAY PASS - $150 EL SAN JUAN HOTEL | Puerto Rico 6063 Isla Verde Avenue | Carolina, PR 00979 | 787. For your safety, Fairmont El San Juan Hotel follows How much did you pay? One last tip: Use Uber to travel to Old San Juan and the airport. Fairmont El San Juan: Located in Puerto Rico, this resort offers a taste of the island's culture with its art, music, and culinary experiences. The Fairmont was a good choice for what we wanted: convenient, relaxing beach/pool vacation. Enjoy comfort food from around the world including tacos, burgers and our local empanadas; worldly and with an approachable touch of our heritage flavors. I was told the chairs come with a umbrella and beach service but there were NO umbrellas in that direct sun & no waiters on on last stay in PR was very frustrating and for $375 to sit and boil in the sun they said I could not change my reservation to the day before for $250 that was not in the sun but also had no service. At this price point I would. Dear Kristiane J., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. 1 x King size bed(s) and 1 x Single sofa bed(s), 2 x Queen size bed(s) and 1 x King size bed(s), Ocean/Sea view or City View or Garden View, 2 x King size bed(s) and 2 x Queen size bed(s), Ocean/Sea view or Pool side or Panorama view, Sea side or Ocean/Sea view or Garden View. 6063 Isla Verde Avenue, 00979 San Juan, Puerto Rico - Excellent location - show map. Customer review rating (ALL Rating) 3.8/5 878 reviews. Over the place get rid of it. You have Javascript disabled. We split our time between the pool and the beach. : - , : 15 8, 5 4 - 1,504 , 1,404 . Miami. They only had one brunch option at $55 per person. Live Entertainment! suites, and poolside and oceanfront villas. It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any lack of service during your stay. Plus, members of ALL - Accor Live Limitless enjoy an additional 5% discount with our Members' Rate, among other perks & benefits. Not a member? I desperately tried to upgrade my room but I was told the resort was full. Tripadvisor performs checks on reviews. 2023-04-20. I have been to this property on 3 separate occasions over the span of 15 years and unfortunately it has gotten progressively worse each time. Thank you, and we'd be grateful for another chance to assist you in the future. starting at. Two pads for a lounge chair on some wood. Guests must be able to get in and out of transportation. The lobby had a lot of charm and the pool villa was a good size and clean. Pros: smells great. 0000016403 00000 n 2 reviews. The restaurants are SUPER pricey. Food was okay, but definitely overpriced. We fed the ceviche to the sweet resort cats that they dont take care of. The bad: its super pricey for what you get. Add to that her sweet smile and hospitality. Should your destination still require you to present a Dont do a taxi they are almost double what an Uber is. Reservations must be made via participating Accor websites. 0000018120 00000 n Please rest assured that we are evaluating what was shared so as to find the appropriate measures to address the topic mentioned and prevent future occurrences. more, You seem to have JavaScript disabled. The restaurant hours seemed inconsistent. Definitely recommend!! Worth every penny. Much cheaper than the local taxi companies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Arrived right at 10:30A and was given a wristband and taken to the beds. 0000103738 00000 n I reminded them I also had a reservation for a double queen and moving me to a double queen was not accommodating my request, it was fulfilling my reservation. Everything you need is right there. Nice gym. We were most pleased with the tap water, both at the resort and at restaurants in Old San Juan. Fairmont El San Juan Hotel is ranked by U.S. News as one of the Best Hotels in Puerto Rico for 2023. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you. Despite 4 notifications to the hotel staff, the toilet was broken during our entire stay. To learn more about our protocols, please visit. I'm not a complainer but was extremely miffed at the number of basic maintenance issues. . It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. 0000012008 00000 n Escape to a luxurious Villa Room with open air amenities at Fairmont El San Juan Hotel located on the award-winning Isla Verde Beach and enjoy 15%off best available rate, complimentary full breakfast, complimentary self-parking. You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. Explore menu, see photos and read 689 reviews: "The restaurant was neat, it has a quiet, casual vibe. This San Juan restaurant offers coastal cuisine and inventive cocktails complimented by local Puerto Rican flavors. The tropical fruit was very good and chicken and burgers were good. For the latest inbound travel advisory and testing elegant past and present seamlessly, with warm textures and subtle ocean hues. Just annoying when you cannot get in contact with anyone or your questions answered. The location is practically next door to a 24/7 supermarket, one exit away from the airport and about 10 minutes away from Old San Juan. The facility is really nice, music was good, stunning beautiful area would go again but with adjusted expectations. hb`````a`c`XAbl,gn?Q``X?`4E8v[kz_f We did the $450 cabana for 4 people. The hotel overbooked and could only give us a a king bed (it was me and two 18 year old girls) and not a double queen which is what I reserved. Enjoy beachfront dining at El San Juan Beach Club, nestled along the shore of San Juan's lively Isla Verde Beach. certification label. Taxes and fees that are shown are estimates only. In overall it was really good but the drinks were not strong as me and my couple likes it. Apr 24, 2023. Fairmont El San Juan Hotel, Tripadvisor performs checks on reviews. It is always a pleasure to receive positive feedback. Job specializations: Hotel. Center, paddleboards, luxury cabanas, signature dining at Caa by Juliana Beach, Fairmont El San Juan Hotel is an oasis of 388-guest rooms, including 84 Each design celebrates San Juan's elegant past and present seamlessly, with warm textures and subtle ocean hues. Alternatively, you may use, San Juan Marriott Resort & Stellaris Casino. Agreed. Feedback is very important to us. 0000009136 00000 n I booked it with my travel agent , and she is part of the virtuoso network , which this hotel is part of the program . Pro's: - 10 minute ride from the airport, no need to rent a car. Celebrate Noche de San Juan in luxury and enjoy iconic festivities at Fairmont El San Juan Hotel, Enjoy breakfast buffet for two daily at Caa. Dorado Beach, a Ritz-Carlton Reserve, Dorado. There was no cork screw in the room , nor a shoe horn , both of which are typically available at a Fairmont . 0000103835 00000 n