Horrible customer service and horrible scams that get a family excited. At the end of a call to make reservations for an upcoming trip to Houston, I stayed on the line to listen to someone trying to sell a 3-night stay to Las Vegas. Last year I attended a sales presentation for the Hilton Grand Vacation program. Hilton Grand Vacationsis a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc. BBB reports on known marketplace practices. We have been owners for over five years, and that is how long it truly took us to understand how we have been taken advantage of. The Developer/Seller of LV Tower 52 Vacation Suites is: LV Tower 52, LLC, located at 100 Crescent Court, Suites 260, Dallas, TX. When she's not flying, you'll usually find her in a Priority Pass lounge somewhere, sipping tea and cursing slow Wi-Fi. The manager and marketing guy both asked us if we would consider the program in the future. Seller of Travel Ref. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Sales Agent is Hilton Resorts Corporation (dba Hilton Grand Vacations) located at 6355 Metrowest Blvd. exchange for points that we can convert into lodging. Offer valid one per family only. Weve got the answers you need, and we look forward to hearing from you. This promotion is for a three-night stay in a studio unit at a Hilton Grand Vacations resort or standard room in a hotel within the Hilton portfolio of brands (valued up to $179/night) in Orlando or Las Vegas for up to two (2) people. Reservation # [protected] Fla. We encourage you, your families and all guests to follow the CDCs guidelines. This company offers Vacation Ownership Resorts. Although anyone can visit our properties or purchase our timeshare resorts, our special preview packages are only available to persons whose combined gross annual income meet certain requirements and who reside in a state where our projects are registered for sale. What the nature of the dispute: Mis-commitment and Deceiving, False marketing. I purchased a Vacation Package from Hilton Grand Vacations in Aug. 2022 for $224.87. I wouldn't take the deal you were offered in the future unless they sweetened it some more, personally. He began to get snarky and stormed off a few times, to get his manager to try to discuss how good this program was. Timeshare diamond/hilton grand vacation club, Non operating air conditioner and television. I did expose my issues up to the General Manager / Director who stoically looked at me with hardly a reaction. As of June 12, those traveling to the United States will no longer need a negative COVID-19 test one day before boarding their flight to the country. We had to clean inside the draws before unpacking, The furniture in the bedrooms we needed to dust ourselves. These hidden costs have added up exponentially over the years. Especially when we attend church. Pre-qualified offers are not binding. No. They still didn't. It depends on what type of getaway you purchased, but typically these special vacation packages are designed for two adults, with some exceptions for families with children. So now I will have to book a hotel room. Deplorable behavior from Hilton. Hilton Grand Vacations is UNETHICAL, MANIPULATIVE, VINDICTIVE, and RUTHLESS. I contacted Angela, she assured me we did and that our purchase was never put though escrow. The developer/seller of timeshare interest in the U.S. and Hawaii Collections are Diamond Resorts U.S. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC located at 10600 West Charleston Boulevard, Las Vegas, Nevada 89135. Member# [protected] I have sent emails to the manager of the property, Ryan Kubale, and requested someone from corporate contact me to no avail. We want a resolution. You must present personal identification such as a driver's license or passport at time of sales presentation. Copyright 2023 Consumers Unified LLC. The Developer/Seller of LV Tower 52 Vacation Suites is: LV Tower 52, LLC, located at 100 Crescent Court, Suites 260, Dallas, TX. For general inquiries regarding vacation packages, please contact us at 1-407-745-3157. $45. Enjoy free WiFi, a casino, and a full-service spa. Here are our picks for the best travel credit cards of 2023, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred Card, No annual fee: Bank of America Travel Rewards credit card, Flat-rate travel rewards: Capital One Venture Rewards Credit Card, Bonus travel rewards and high-end perks: Chase Sapphire Reserve, Luxury perks: The Platinum Card from American Express, Business travelers: Ink Business Preferred Credit Card, About the author: Carissa Rawson is a freelance award travel and personal finance writer. In 12 YEARS, weve only been able to use our unit with Hilton Grand Vacations 14 total nights due to shockingly scarce availability!! ( represent self, with my trusted para legal) so we'll pay filing fees while they pay for big dollar attorneys. We were told that if we purchased more points from Diamond in March of 2022 that we would be grandfathered into Hilton Grand Vacation. We were promised many extras and perks after buying in while on vacation to Las Vegas. I do not wish to travel anywhere with this company. Now Hilton purchases Diamond Resorts , we go to a presentation in February 2023 and are told we must upgrade to HGV Max in order to utilize all the Hilton benefits. Please note the following for existing reservations. But the pitch went on for nearly five hours and was full of lies and half-truths. I was told it would be no problem. Please visit our Travel Alert page for Coronavirus (COVID-19) related updates. Sign up to receive our free weekly newsletter. When I called back, I believe that the same person answered the phone. 9/24-10/1/2022 His smiles at the beginning of our interaction faded to frowns and disappointed headshakes. We're taking Hilton grand vacations, (now the parent company of Diamond resorts) to federal court to change rules and regulations for the timeshare industry. She has been published in U.S. News & World Report, USA Today and elsewhere, and has spoken at conferences like that of NAFSA: Association of International Educators. Next we STRESSED how important November is with planning a trip to Mexico - yep we will pay for all of that for 1 week for your family of 5 - 100%. Lets take a look at Club Hilton Grand Vacations and how it's different from Hilton's loyalty program. We have had our timeshare for 8 YEARS and have only been able to utilize it 4 TIMES while spending more than $28,000 thats works out to $7,000 per vacation or better yet $1000 per night and Im only talking about the accommodations. Due to the impact caused from Hurricane Ian, the following properties are closed until further notice. Please let me know your experiences. Here is a list of our partners. Additional destination offers can be found under the Resorts and Destinations tab at the top of the Start Traveling page. LEARN MORE. LessOrganization5815 6 mo. I recently fell victim to the timeshare scam run by Hilton Grand Vacations and I cannot emphasize enough how furious I am. All other charges, sales taxes, expenses, and the cost of travel are your sole responsibility and not included in this special rate. Hilton Grand Vacations is not responsible for any representations made by a third party developer/seller. The Grand Waikikian by Hilton Grand Vacations Club in Honolulu is an all-suite resort located near the beach. THIS MATERIAL IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS IN A HILTON GRAND VACATIONS RESORT. She worked as a reporter for The Points Guy prior to becoming a freelance writer. We wanted to stop having to pay 2 maintenance fees and have an opt out so our children would not be burdened with this if they didnt want it. (West coast Florida or South Carolina). Phone Number. When I called HGV they informed me that the package deal I went on was for 25k only and it was a mistake on their part telling me I would get 50k points. Hilton Grand Vacations is not responsible for any representations made by a third-party developer/seller. 07/04-0018. So is there an email i should have received that contained all the conditions so I could actually read through all the T&Cs? Thought it would be a greater travel experience. All financial products, shopping products and services are presented without warranty. Hilton Grand Vacations is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc. Travel Updates From Hilton Grand Vacations, The Club & Owners (formerly Diamond Resorts), Centers for Disease Control and Prevention. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Prices range from $8,450 - $772,990 for deeded interest; Diamond Resorts Collections start at $8.00 per Point with a minimum purchase of 5,000 Points. Before you travel, please check for specific travel advisories about the following countries: International Travel Back to the United States. How absolutely atrocious! BBB Business Profiles may not be reproduced for sales or promotional purposes. We unfortunately signed up for the Hilton Grand Vacations Vacation Introductory Program (VIP) on March 18th. Orlando, FL 32835. Then we sat in on a presentation, which shows fantastic places you can visit and had an emotional aspect of not waiting to travel because tomorrow is never guaranteed. This is not a solicitation to sell to any person who is a resident of any state in which the registration requirements of that state have not been met. We paid over $2000 down and No, pets are not permitted on Hilton Grand Vacations vacation packages or at Hilton Grand Vacations properties, with the exception of registered service animals, which are always welcome. Its their standard operating procedure. Seller of Travel Ref. We had already paid our 2023 maintenance fees and was assured they would roll over to HGV Max and applied. This smoke-free hotel's full-service spa and nightclub are among the highlights. Promotions requiring attendance at a sales presentation are for the purpose of introducing the benefits of vacation ownership. Full pre-payment using a major credit card is required. 14, Khreschatyk street, Kyiv, 1001. DEFINITELY NOT!! Fla. Hilton Honors points vs. Hilton Grand Vacation Club points. You may not participate in this promotion if you have an open, incomplete package requiring attendance at a sales presentation, or have participated in a sponsor promotion requiring attendance at a sales presentation: (i) within the last year at the property or properties promoted in this offer, or (ii) within the last six (6) months at any other properties. Also use Hilton Amex card but this ended after I was scammed by their Hilton Grand Vacations presentation. If you don't see the information you're looking for drop us a line. Luckily, I have already received the credit to my American Express. Plus, Members will have a digital travel guide and interactive resort concierge designed to deliver a better experience before . Visit our Start Traveling pageto choose from our latest vacation offers. HILTON. Once you've purchased your package, youll receive an email with next steps and details on how to choose your preferred travel dates for your upcoming vacation. A nice woman promised 500 Hilton points to listen to her offer. Unsubscribe at any time. Hilton One Night Reimbursement Missing Rebate, Send me my $200 Rebate Voucher money to my Hilton account, Read full review of Hilton Grand Vacations Club. Weve all heard the stories of people who purchased a timeshare and were unable to make use of it, losing both time and money each year. I dont like taking elevators and due to the filthy conditions In the stairwells I was uncomfortable taking the stairs, and felt forced to take elevators. government for the deceitful business practices, Desired outcome: This was based on lies and deceit Prices range from $7,800 - $758,990 for deeded interest; U.S. and Hawaii Collections range from $3.80 to $6.50 per Point with a minimum purchase of 4,000 Points. All of this is to say that there are plenty of options for using ClubPoints. Savings and available accommodations may vary by season. Hilton Grand Vacations continues to track updates from local, state, federal and international health authorities. No. Spent an hour and a half on the phone with a rep from Hilton Grand Vacations who got me signed up and told me all these wonderful things I was going to get such as an extra night if I call in within 45 days additional points and I could bring my whole family of 5. Reservations are on a space-available basis. In April of 2022 we checked in at Kings Land in Hawaii Waikoloa area. The young man explained that the marketing agreement to listen to a presentation for Hilton Club membership was for New York City and would cost 400 plus dollars for 4 days and 3 nights in New York City. I arrived at the hotel and was told that my reservation was cancelled on Oct 20. Fla. The only way it will work is if people world wide voice together so those who benefit financially from timeshares, can not buy the public servants to get wanted results. But is the Hilton Grand Vacation Club worth it? In my case they offered me a $200 hilton brand rebate card, an extension from 1 year to use to 18 months, and a refund of my $200 down payment after I attended the presentation, so my stay was actually free. I shared all associated documentation (signed contract, emails, mailed letter, tracking information confirming receipt). Hilton Grand Vacations, Inc. Business Profile Hilton Grand Vacations, Inc. The Developer of California timeshare interests is: Grand Pacific Carlsbad, LP located at 1594 MarBrisa Circle, Carlsbad, CA. They said that it was processed and then I asked them to send to me. As a result of state registration requirements, guests may not be eligible to purchase a vacation ownership interest in the project where the sales presentation occurs. (800) 448-2736. During your vacation, you'll attend a Personal Preview, an approximately two-hour sales presentation and tour that will introduce you to the many benefits and privileges of vacation ownership with Hilton Grand Vacations. I believe everyone that has been scammed into buying a Hilton Grand Vacations Package should start a class action suit against them. What the business committed to provide you: $200 Rebate Voucher and committed to redeem it after submitted for redemption. The Club & Owners (formerly Diamond Resorts). The Units were not cleaned properly and stairwells were disgusting filthy. My wife and I were offered an opportunity to see if we would be interested in purchasing a timeshare with HGV. Finally, we were told that we did not have a membership. But you can take a look into the terms to make sure. Theyre like loan sharks on the hunt! These include more than 6,800 properties worldwide, all of which can be booked using your Hilton Honors points. Interestingly, her email signature did include a phone number. The developer/seller of timeshare interest in the US and Hawaii Collections are Diamond Resorts U.S. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC located at 6355 Metrowest Blvd., Orlando FL 32835. NOT!! Horrible experience; we will never return to Kings Land! This is an unofficial subreddit for Hilton Hotels & Resorts. Read full review of Hilton Grand Vacations Club and 1 comment. There was pressure to go elsewhere. Worse customer service I have ever experienced. You can confirm details when you book your dates. Called in to schedule my family vacation before the 45 day deadline to receive my added night and was told my plan only allowed 4-5 people in my family to go. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. ST38921 and ST37308; California CST#2114968 option from Hilton Grand Vacations and we were assured that the Hilton offers frequent deals for those interested in learning more about their timeshare program. I am a disabled veteran with a service cat who i was told I could bring for my stay. Reward points grant flexibility and give you greater access to a variety of properties (like those 6,800 Hilton hotels worldwide), but be aware that redeeming points is reliant upon award availability. Would like a refund of my $224.87 booking fee. On average, the price to become a member is $22,000, though keep in mind that youll also have to pay recurring annual fees. For example, there are multiple Hilton Grand Vacation Club options within Las Vegas, including the Hilton Grand Vacations Club on The Boulevard, where youll find units with as many as three bedrooms. DO NOT BUY INTO THE EMPTY PROMISES OF HILTON OR HGVMAX. , where youll find units with as many as three bedrooms. availability (also not the case). The price in the end will represent about 30-40% of your costs. Our partners cannot pay us to guarantee favorable reviews of their products or services. With studios to multi-bedroom suites from Orlando to Hawaii, our program gives you the flexibility to create your own itinerary. 4. After saying no to the offer, note we were told that the presentation would only be up to 2 hours, but it took over 3 hours, we went to the desk to leave, and the manager at the desk told me that I would be getting 50k Hilton points deposited into my account. Need to file a complaint? Now when I call to book New York, it seems there is nothing available for the 3 different dates I can make.