Afterward, connect your device to the router's network. Or watch stream live video to your Alexa or Google Assistant supported display. Q7.14: Does Kasa camera support local storage with a micro SD card? Open Kasa App, navigate to the Device Settings page, tap on Privacy and Sensitivity and ensure you select Record Video and Audio. By continuing to browse this website, you agree to our use of cookies and such technologies. 1. If there are many moving objects in the scene the user takes, the time will be shorter. Open the Kasa App and login to your cloud account. Make sure the area has a strong Wi-Fi signal, press Next. What should I do if I fail to configure the Kasa Smart Wire-Free system? 4. Keep your routers firmware up to date. Here we take HS100 for example. Class 10 is one of the faster speed classes of SD card flash memory. You can schedule your appliances to turn on or off according to your. Top pick :Samsung Pro Endurance64GB , 2. If you have a problem with this step, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cams Wi-Fi network (same as iOS). Q7.4: What should I do if Ive forgotten my password? It can't send and receive voice like instant calls at the same time. Google Analytics & Google Tag Manager & Google Optimize, _gid, _ga_, _ga, _gat_gtag_, cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs, OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_, _hjIncludedInSessionSample_, lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or. If not, try moving it closer. 3. Q2.2: What does the Notification Frequency option do for Kasa Cams? Refer to the FAQ link for details:https://www.tp-link.com/us/support/faq/1962/. This can allow you to connect your Kasa camera to wifi even if the signal is weak. Interference: Connecting your Kasa camera to wifi can potentially interfere with other wifi connections in the area. 1. [General] Your Best Value 2K Pan-Tilt Camera. 1. The ability to access additional features, such as night vision and two-way audio. Q6.7: How do I get back my deleted recordings of Kasa Cam? Q7.5: How do I change my login email address on Kasa App for Kasa cam? Save my name, email, and website in this browser for the next time I comment. Q7.2: How much data will my Kasa camera use when watching live video or uploading the clips to Cloud? Move it to a different position with a different light environment and see if the issue arises again. Kasa cameras have many advantages, including high-quality video resolution, motion and sound detection, instant alerts, two-way audio, and the ability to voice control with Alexa and Google Home integration. Try placing one of the cameras as a DMZ in the router to see if the router firewall may be blocking it when the issue happens. Open Apps on your mobile device. Connect the other end of the cable into the supplied USB wall plug, and connect this into an available wall outlet. Download the Kasa Smart app from the App Store or Google Play and install it on your smartphone. Wait till its light blinks orange and green. The Kasa App provides you with step-by-step instructions for mounting it on wall. (4) Select Use my Internet connection (VPN). Start Setup Tap the button in the Kasa app and select Cameras > Kasa Spot Pan Tilt. You can notice a Wifi interference when some symptoms occur like intermittent connectivity or unexpected disconnections, delays in connection and data transfer, slow network speeds, and poor signal strength. TP-Link Kasa smart cameras do not support ZigBee or Z-Wave protocols, nor do they support wired Ethernet and IPv6, they only work with 2.4GHz Wi-Fi bands except for the KC200 and KC120 which support both 2.4GHz and 5 gigahertz. Changing the router location is also important to let your Wifi signals reach all your device, or you can add a Wifi-range extender if your house is big and the router signals cant reach all your gadgets. Data security is important to us and we understand that it is essential for your peace of mind. Disable the firewall and Antivirus settings on the router and modem. Q7.15: Can KC300 and KC310 use the same hub? It is similar to the walkie-talkie mode. Be The First To Get Exclusive Deals & News. Swipe left your camera on the Home page and tap Delete. You can refer to this link to solve your problem. Wait till its light blinks orange and green. But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, TP-Link takes your privacy seriously. Step 4 tap Choose from Pre-configured Devices. Case 2 Unable to Connect to Your Camera Wi-Fi, This error message indicates that your phone cannot find and connect to the camera Wi-Fi. Adjust the media volume of your phone and ensure it is NOT in Silent Mode. Copyright 2023 TP-Link Corporation Limited. YI Camera Not Scanning QR Code? Go to the Devices tab and select your camera. Kasa cameras can be easily integrated with other Kasa smart devices for added convenience and automation. If the wrong information is included when setting up the camera, or if a malicious hacker gains access to your network, the consequences could be disastrous. Connect your smartphone to your home Wi-Fi network (2.4 GHz only). If you have an iPhone, please flip up the hardware switch on its left side. Your browser does not support JavaScript. The KC105, KC115, KC400, KC410S, KC420WS support it. 3. Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website. If you want to change the login email address on Kasa App, please click on the three-line icon on the top left corner of Kasa App, hit the current login account and you will see Sign out from Kasa, just click on it and sign out. Please following the instructions step by step in this article to go through the entire setup process, then you can control the Kasa Cam with your Kasa app. How to set up my TP-Link Kasa Smart Wire-Free camera. accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, __livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID, id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ. *Note: Be aware that selecting RESET MY DEVICE will restore your camera to factory defaults, and will delete all activity and clips associated with your camera. Remember to follow the manufacturers instructions when setting up your Kasa camera. Q1.3: What encryption types do the cameras support? By following these steps your camera will be removed from your TP-Link account and reset to the default settings. Connect your phone to the camera Wi-Fi to operate the camera. Please download Kasa Smart from App Store or Google Play and install it on your smartphone. Arlo Solar Panel Not Charging? This can be useful if the wifi signal is too weak to reach your Kasa camera. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. These cookies are necessary for the website to function and cannot be deactivated in your systems. If theres still a problem, please use another phone to try again. Download the Kasa app from the App Store or Google Play store and sign in to your account. This makes it easy to connect your Kasa camera to your Wi-Fi network and monitor your home remotely. Tip 4: Update the app and the device firmware. Q3.2: Can I view multiple Kasa cameras at the same time? TP-Link takes your privacy seriously. In addition to mechanical pan and tilt controls, the camera . The general configuration steps of a Kasa Camera are as follows: 1. However, you can download the clip from the Kasa App one by one. So make sure you enable the correct channel on your router when connecting your gadget to the internet, and avoid enabling both frequencies at the same time if you own a dual-band router. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. Q7.9: Can I turn my Kasa camera on or off from my mobile phone? Follow these instructions to reset your router: So these are all the solutions that you can implement to get your Kasa smart camera back online and if these tips and tricks dont work for you then go ahead and contact customer support as the problem might come from the device hardware. Please try to reboot the camera by powering it off and on, then check again. 1. Find many great new & used options and get the best deals for Kasa Smart Light Bulb, A-19, LED Smart Wi-Fi Alexa Bulbs works Alexa, Google at the best online prices at eBay! Have a question about your camera? We'd love to get your feedback, please let us know how we can improve this content. Someone will probably reply to your question. Q6.5: Can we delete the 24/7 recording on Kasa App? Please download Kasa Smart from App Store or Google Play and install it on your smartphone. (It's even worse with "C-by-GE" devices!) The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites. Well also provide some helpful tips to ensure you get the most out of your Kasa camera. a) Ensure the camera is next to the hub. Check the LED status of the camera and make sure its blinking orange and green. 2. 1. The recommended bandwidth for uploading a camera video to the cloud will vary due to different camera types and resolutions. Manual KC115 (US)_V3.8_User Guide Setup Video FAQ If you want to turn on/off the camera, you need to switch it off manually or you may just plug the camera into a smart plug like HS100/HS105 and set a schedule to turn it on/off automatically. After you create your account youll be sent a verification email to complete the registration process. A powerline adapter is a device that connects two devices to each other over an existing electrical line. The hub (KH300/KH310) supports both KC300 and KC310 at the same time, the maximum limit of the cameras connected is 16 cameras for 1 hub. Once you have created an account, youll be ready to connect your Kasa Camera to your Wi-Fi network. Power on the Kasa camera. With a Kasa Care subscription, the camera records clips only when motion or sound activity occurs. From the live view screen (portrait or landscape) you can push the Hold to Talk button to start a conversation. You can find it in the App Store or Google Play Store. Get products, events and services for your region. The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites. For SD card models such as KC105, KC115, KC400 or KC410S, etc., we do not provide free cloud storage or the Activity Notifications with Snapshots. If you need further assistance contact TP-Link Customer Support here. Solution 1: Power cycle the Kasa cam. We appreciate your feedback.Click here to contact TP-Link technical support. For more information regarding Amazons security policy refer to AWS Cloud Security. In the bottom right, click on the Add Integration button. The most popular type of Kasa camera is the Kasa Cam Outdoor. Kasa also offers an Indoor Camera model. A: Yes, the newly recorded videos will overwrite the old videos and this process will start from the oldest one. However, you can ask Google to show the camera again if you want to continue streaming. Unauthorized access: Unauthorized users may gain access to your Kasa camera, compromising your security and privacy. SD cards are divided into Class 0/2/4/6/10 according to different read and write speeds. Q7.13: How to view my Kasa camera over the internet? Select Device Settings for your Kasa Cam, scroll down to Wall Mount Guide for further instructions. Watch live video anywhere and anytime on your phone with the Kasa Smart app. Seven: Turn your phone Wifi On. Can I format the SD card on the Kasa APP or do I need to format the SD card through a computer? Check if the phone is connected to the router Wi-Fi and has internet access. This camera can also be connected to Wi-Fi for remote access. Set up the camera sharing feature so you can share access to your camera with other family members or friends. Please try clicking on Try Again to refresh the Wi-Fi list. Once the blinking is done, your smart switch or plug has been factory reset. Step 8: Follow the instruction to mount your camera. Please refer to your TP-Link regional website to determine product availability. Please check the Wi-Fi settings on the phone to make sure your phone is connected to the camera Wi-Fi, some phones prefer to auto-disconnect the Wi-Fi that does not have internet access. High Capacity Pick:Sandisk Ultra A1(128GB). Each Kasa Cam comes with a 10-foot USB cable and an AC adapter meant to be plugged indoors only. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management, VIGI video surveillance is dedicated to your security, The Kasa app will guide you step-by-step during the initial configuration, however, you may not be able to get through all the steps due to some interference. Enable Detect Motion / Detect Person if you want your camera to record when motion / person is detected. Here are some steps to help you secure your connection: By taking these steps, you can help ensure that your Kasa camera is securely connected to your wifi network. If you enable this function, your camera can alert you whenever it detects motion. Required fields are marked *. 6. Check the wireless network settings on the router, make sure the 2.4Ghz Wi-Fi is on and is not Hidden, change the encryption method to WPA2 with a password to give it a try. How to create a TP-Link Cloud Account on Kasa app. (7) Click Connect Now when the VPN connection is . 4. 1) If the Kasa app connected to the Wi-Fi network of the router which the KC camera connected to, the Kasa app can watch the Live stream all the time, no time limit. 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Panasonic Lumix DC-FZ80 Black 60x Optical Zoom Auto Focus 4K Digital Camera (#175658864390) l***i (624) - Feedback left by buyer l . Wireless Data Rates 11Mbps(802.11b) 54Mbps(802.11g) 72.2Mbps(802.11n) Frequency 2.4 GHz . Does the Kasa Cam use the 2.4GHz or 5GHz band? Q3.5: How long can I watch the Live stream of Kasa camera using the Kasa app? Rebooting or power-cycling the router helps it cleans out the devices cache or short-term memory to keep it working more smoothly and allow the router to re-select the least crowded channel for each frequency, which means a stronger connection to your Kasa cam. [General] Tapo C110 2K Resolution Wi-Fi Camera. Learn how to setup a TP-Link Kasa Cam (KC100 & KC200 & KC120) simply with the Kasa Smart app. Q7.10: How do I turn on or off the green LED on the front of the Kasa camera? Please give it a good shake and see if it would work. Now, open the app and log in using your login credentials. Get products, events and services for your region. KC120(US)_V1, KC120(EU)_V1 and KC200(US)_V1 support both 2.4GHz and 5GHz, while all of the other Kasa Cams and Kasa Spot Cams support 2.4GHz only. With its motion detection, two-way audio, night vision, live streaming and cloud recording features, the Kasa Camera offers a wide range of benefits for home and office security. KC115 Camera Review | Kasa TP Link Pan Tilt Security Camera - Watch Before You Buy Kasa. Find the RESET button, press and hold the RESET button to reset the kasa camera. Please turn it on for the best experience. Q6.3: How can I delete recordings of Kasa camera from Kasa APP? Tip 7: Reset the Kasa Smart Plug. Keep an eye on what's important to you. Get push alerts according to the trigger mode and detection sensitivity you choose to enhance your experience. What should I do if I fail to configure the Kasa device? For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. After configured, you can watch the live feed from any Kasa cameras via a spoken command, and you can refer to this link to know the commands the camera support. Receive notifications about motion or sound alerts. Wait for a moment, the app will check for updates as well. Now, there is no such option or setting on Kasa APP to delete SD card recordings. 5 Steps To Transfer Ring Camera To A New Owner. Tip 2: Check the circuit breaker and the wall outlet. For Amazon Alexa: http://www.tp-link.com/us/faq-1952.html, For Google Assistant: https://www.tp-link.com/us/faq-1558.html. After configured, you can watch the live feed from any Kasa cameras via a spoken command, and you can refer to this. If you need further assistance contact TP-Link Customer Support, TP-Link takes your privacy seriously. TP-Link takes your privacy seriously. Google Analytics & Google Tag Manager & Google Optimize, _gid, _ga_, _ga, _gat_gtag_, cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs, OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_, _hjIncludedInSessionSample_, lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or, HS103P3 , HS103P4 , KL60B , HS103P2 , KL130 , LB130(E27) , KL420L5 , HS107 , KC105P2 , KL400L10 , ES20M , HS105 KIT , LB230 , HS103 , KC411S , HS300 , HS105 , KL135 , LB110 , KC120 , HS110 KIT , HS220 , KP100 KIT , KC200 , HS100 , KC125 , KC400 , LB100(E27) , KL50 , KP100 , EP10 , LB100 TKIT , LB200 , LB120 , KP105 , KC300S3 , KP303 , KC300S2 , HS110 , KL125P2 , KL125P4 , KP400P2 , HS100P3 , KL50B , EP40 , KC420WS , KL110 , KL400L5 , EP40A , HS200P3 , EP10P2 , LB120(E27) , EP10P3 , KL110B , EP10P4 , KP105P2 , KL130B , KL430 , KC310S2 , KP105P3 , LB130 , KP115 , KC310S3 , EC70 , KD110 , KC100 , HS200 , KC300 , KC105 , KS220M , HS110P3 , KP400 , KL120 , KP125 , KP200 , HS100 KIT , KP405 , HS210 KIT , LB100 , KP401 , KL430E , KL125 , KC110 , KL60 , EC60 , KC310 , HS210 , KC410S , KC115 , KS230 KIT. We appreciate your feedback.Click here to contact TP-Link technical support. Enable WPA2 encryption on your wifi router. Kasa will look for your Kasa Cam automatically, and it will take about a minute. This makes it easy to connect your Kasa camera to your Wi-Fi network and monitor your home remotely. 1. This will help you make sure that the data the camera is collecting is secure and that no private or sensitive information is exposed. The Kasa Camera has a night vision mode which allows you to monitor the area even in total darkness. It should blink amber for around 10 seconds. 2) The clips triggered by motion/sound will be uploaded to the cloud server if your camera has a Kasa Care subscription. If you have a Kasa Care subscription for the camera, manual recording function can be enabled on the Kasa camera's live view interface. After you successfully set up your camera, you will see the home page of the Kasa Smart app. Currently, the Kasa cameras dont support camera on/off command due to possible security risks. Q4.3: What third-party services does Kasa Cam support? Your camera will be removed from your Kasa account and restored to factory settings. Connecting a Kasa Camera to Wifi has many advantages. By continuing to browse this website, you agree to our use of cookies and such technologies. By completing this form you confirm that you understand and agree to our Privacy Policy. Tap your camera to enter the live view page and further manage it. 2. Plug your Smart Plug into a power socket. Connect back to your router Wi-Fi and finish other camera settings. Click Next. Any mobile device running iOS 10 or above, Android 5.x or above. PRODUCTS . If all previous solutions didnt solve the problem and your Kasa smart cam is still offline you can go and reset the router, this troubleshooting step is recommended by experts if youre dealing with connectivity issues. Free video storage: Yes, on up to a 256GB microSD card (sold separately). Our camera's 2-way audio is half-duplex. 4. Tap the + icon and select Add a Device, then tap Cameras and select your model number. These cookies are necessary for the website to function and cannot be deactivated in your systems. Q1.1: Do I have to create a Kasa account to be able to use the camera? 24/7 Recording: When 24/7 Recording is enabled, your camera record every minute of every day so youll never miss a thing. Please turn it on for the best experience. Please refer to the link to sign up if you don't have a cloud account. To provide a better experience, we use cookies and similar tracking technologies to analyze traffic, personalize content and ads. Otherwise, reset the camera as the instruction below. Yes, Kasa Cam monitors 24/7. The manually recorded clip can be up to 5 minutes long and users can view these clips in the Activity list on Kasa App (same place where the users . Only the individuals who have signed into the associated Kasa account can view your camera and clips. SubscribeTP-Link takes your privacy seriously. Q7.18: How to setup the Schedule feature? Q7.7: How long is the Kasa Cams power cord? SubscribeTP-Link takes your privacy seriously. Note: Format your microSD card in the Kasa Smart app before using it. By continuing to browse this website, you agree to our use of cookies and such technologies. Tip 5: Boost Wifi signals. Quick Tips How to set a schedule in the Kasa App TP-Link 20K views How to Reset Your Kasa Wi-Fi Security Camera: KC105, EC60, KC400, KC401 TP-Link Global Support 9.3K views How to Mount. 7. Solution 4: Choose the right frequency for the cam. Q1.4: What are the frequencies used for Kasa Cams? 1. Make sure your Wi-Fi router is broadcasting at the correct frequency. There is a possibility that the filter got stuck. Check if the Wi-Fi that the camera is connected to has internet access. How Do I Reconnect My Kasa Smart Switch To Wifi? If there is no audio when streaming, please follow the troubleshooting steps below. Your email address will not be published. Create a strong, unique password for your wifi network. The TP-Link Kasa Spot Pan Tilt KC410S indoor security camera gives you a 360-degree view of whatever room you place it in for under $50. Solution 6: Update the firmware. 2. When the camera is off, its video stream service is disabled, which means you cannot live view, and would not get any detection or notification. I'm Adam B, a writer from Smart Home Generation. Kasa cameras offer advanced features such as facial recognition, people detection, and remote zoom. Once logged in, select Connection and then Wi-Fi. Follow the steps below, here take KC300S2 as a demonstration: 1. How to Install an SD card for my Kasa camera, [General] Tapo C110 2K Resolution Wi-Fi Camera. If you want to turn on or off the green LED on the front of the Kasa camera, navigate to your camera's live view screen and access the device settings. With all videos stored locally on a microSD card, access your video history and live stream 2K HD. This restricts access to your wifi network to only those devices that have been authorised by you. All rights reserved. Tap on the Kasa camera that you want to connect to the new WiFi network. Look at the front of the Camera. Tap on the gear icon to access the settings for the camera. Malware: Connecting your Kasa camera to wifi can potentially expose it to malicious software, which can threaten the security of your device. When it comes to connecting a Kasa camera to wifi, there are several alternatives available. All Kasa Cams come equipped with a built-in microphone and speaker for two-way communications. 6 Things To Do To Fix It. If the above steps cannot fix the problem, its suggested to contact TP-Link support via Email. Select Settings . Select Disable, then select SAVE SETTINGS. Learn more Dont show again. Select: Camera. So make sure to turn off all unused devices that are causing interference with your Kasa cam in order to get it back online. Q7.3: How many Kasa cameras can be managed by one account? Budget pick:Sandisk High Endurance U364GB , 3. Here you can enable or disabled the feature and check the storage of your microSD card.Encryption: when enabled, all videos recorded to your SD card can only be read from this camera. This camera is designed to be used indoors, and offers features such as two-way audio, night vision, and motion detection. Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website. Kasa uses Amazon Web Services (AWS) for cloud infrastructure and storage. Users can view multiple Kasa cameras at the same time. Q7.16. Select the Wi-Fi network in the list scanned by the camera. How to fix the Kasa camera that keeps losing connection? Now in this section, I will walk you through the solutions that you need to implement every time this device loses its connection to your Wifi. Make sure you can hear a click sound when switching. Wait till its light ring blinks orange and green. If you dont have an account, create one first. Ability to securely store video footage on the cloud. Final words. This FAQ will guide you when you get stuck in certain situations. WPA2 is the most secure encryption available and provides the best protection against cyber threats. Check if the phone is connected to the router Wi-Fi and has internet access. Six: Reset your router and modem. This is the most common method of connecting your Kasa camera to wifi. All rights reserved. Complete set up of the device using the device's app. Wait for a moment, the camera will connect to the Kasa hub. Q4.4: Does the Kasa camera supports RTSP streaming or ONVIF protocol? But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, here is the guide for unbinding them from the old account. Learn more Dont show again. 2. 2. You need to connect to the Kasa Cams Wi-Fi network manually, please go to Settings->Wi-Fi on your smartphone and manually connect to Kasa Cams Wi-Fi network (which is named Kasa_Cam_xxxx), and then go back to the Kasa app to continue the setup process. 3. Currently there is no setting on Kasa APP allowing us to switch to a different wireless network directly, we suggest you apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one, and there will be little necessary to change settings on the Kasa APP or Kasa device. Your browser does not support JavaScript. Add your Smart Plug on kasa app. This process will help the gadget reinitialize its set of configuration parameters or recover from an unresponsive state of its mission-critical functionality.