The mexican one, Margerita, was terrible. Judith was absolutely incredible, she has wonderful customer service skills and we loved seeing her around the pool. We arrived in a rainstorm after having ridden the ferry. Sensira Resort & Spa Riviera Maya - All Inclusive 8.6/10 Excellent All reviews (609) Popular amenities On private beach Pool Hot tub All-inclusive Spa Parking included KM 27.5 Carr. Additional on-site antigen tests may be purchased at a cost of $50. Guests may schedule the appointment upon check-in. This is the version of our website addressed to speakers of English in India. Under Playa's program, the free testing will be available to guests who stay at least three nights at its Mexico or Dominican Republic resorts and at least five nights at its Jamaica properties. Map updates are paused. A PCR test is available for $150 USD. We were moved to a room more convenient for the hotel. Those PCR tests, however, may also be administered off-site, depending on location. If a guest needs to extend a stay as a result of a positive test, the hotel will offer a special rate of $199 per room, per night, including breakfast for two. I will start on a positive note, the bed are really comfortable and the hotel is clean and beautiful, thats all for the postive lol, 4th time in riviera maya ive never had a bad service like this, and the food really bad we had to eat in the town of playa del carmen, my bath tub was broken and water goes out of the sink, no hot water in the shower , and dont even think someone gonna come to you at the pool or beach to ask if you need something lol! Follow Reviewed on Facebook, Twitter, and Instagram for the latest deals, product reviews, and more. The Travel Safe with Melia insurance policy includes medical coverage as well as complimentary extension of a guest's hotel stay for up to 15 days, among other benefits. Additional tests are $50 each. Guests can also purchase a PCR test at all Iberostar properties. Iberostar properties in Mexico, the Dominican Republic, Jamaica and Brazil are offering free, on-site antigen tests. Nikt seeks to satisfy our distinguished guests' ultimate desire for luxury and comfort. We told the staff that we do not drink the alcohol or the soda in the refrigerator and we're only in need of water. Guests who may test positive and need to quarantine will be granted 40% off the lowest nonrefundable rate. As we left to view our second room number 3421 she mentioned she would call immediately to have it refreshed. Keep reading for a look at just a few of the amazing destinations offering stress-free coronavirus testing as the latest amenity for leisure travelers. I loved this resort its wonderful but the management needs to improve, and I will be writing to top management about this to make sure this doesnt happen to anyone and action is taken. Guests here embark on paddleboard, kayak and snorkeling adventures, though its also perfectly acceptable to simply lay back and enjoy the sunshine. The product experts at Reviewed have all your shopping needs covered. The newly opened all-inclusive Sensira Resort & Spa on Mexicos Riviera Maya has debuted on-site PCR testing, with prices starting at $150 each. DPHMontreal 0 Votes How and what company did your test over a year ago Reviewed this property Clwtravel Ontario, Canada 0 Votes Two weeks ago the antigen test was $35 USD and the PCR was approx $150 USD. Quite a few people in our group ended up getting sick and some tested positive so they had to stay until they were negative.. most other resorts or hotels in the area offer a reduced fee to stay and quarantine at the hotel until you can leave but Ocean Riviera was $250USD to b confined to your room and pay for room service.. Additionally, Melia Hotels International is providing free travel insurance with all reservations. We are here now and have been disappointed since our arrival. !On the 27th December the General Manager "Lucio" got in touch with me personally, after all the emails sent and the video taken, he offered my party an upgrade to another block on the top floor which we found to be acceptable,,, unfortunately this was the only thing that changed at this hotel.I will say that Lucio the General Manager took a personal interest in our holiday and requested that i speak with him directly if i had any more issues, but unfortunately there is only so much he could do for us the hotel is not deserving of a 5 star status and i would give it a 3 star status at a push. for the money we spent for a 5 star luxury stay over the christmas and new year in excess of 6.5k it was a waste of money at this hotel, THERE ARE A LOT OF GREAT HOTELS ON THE RIVIERA MAYA, THIS ONE IS NOT ONE OF THEM!!!!! For breakfast, there is a small buffet enough of a variety to choose from as well as an la carte menu plus they bake a sweet cake which is delicious. Playa's portfolio includes resorts flagged under the Hyatt Ziva, Hyatt Zilara, Panama Jack, Hilton, Jewel Resorts, Jewel Grande and Sanctuary brands. Get an answer from Ocean Riviera Paradise staff and past guests. No one did anything or was willing to help us get our results on time. The Royalton Luxury Resorts, Hideaway at Royalton Resorts and Mystique by Royalton Resorts brands are offering complimentary, on-site Covid-19 antigen testing at select properties throughout Mexico and the Caribbean. Reservations are required in advance and appointments can be arranged outside of the time period for an additional $100 consultation fee. No one did anything or was willing to help us get our results on time. On Andros, tests are available at Swain's Cay Lodge, Kamalame Cay Resort, Andros South Bonefish Lodge, Bair's Lodge. Before you jet off to a tropical destination, know what its like to fly during the pandemic and always pack plenty of personal safety essentials. Sparkling pools wind throughout the resort, while specialty restaurants and bars, an upscale spa and fitness facilities, a superior children . Room service was an extra charge as well as quite a few of the liquors.. Ocean Riviera Paradise Questions & Answers 12,201 Reviews Ranked #104 of 333 Hotels in Playa del Carmen. Hi, are all facilities open due to covid / pool bar? When he was not, and multiple guests took note of this behaviour. Looking for luxury on Mexicos Nayarit coastline? See all questions. They don't do the covid testing but I think they arrange it through a local clinic. 8 months ago. For countries that require a Covid-19-RT-PCR test for reentry, testing is available on-site at Atlantis and costs $165. My favorite things to do while in Playa del Carmen, This is the version of our website addressed to speakers of English in United Kingdom. No one should have to go through what my family and I went through. If he worked in my company, I would fire him on the spot. CORRECTION: A previous version of this report gave an incorrect turnaround time for the antigen test; it is 48 hours. Please contact the property directly for further details. Check-in time from 3:00 PM - 5:30 AM Late check-in subject to availability Minimum check-in age: 18 Check-out time is noon Late check-out subject to availability Restrictions related to your trip Check COVID-19 restrictions. Hotel overview. Nevertheless, we requested compensation for the disruption and inconvenience in our holiday. This resort was by far the worst one I have ever experienced and my family and I vacation in Mexico annually. Guests at sister property The Sands are able to access testing at The Palms for $25. Covid test for travelers 1 year ago Save Maybe someone knows how much cost Covid PCR test for return to Canada from Ocean Riviera Paradise Riviera Maya. If you prefer quantity of quality or decent food then this may be the place for you. Feb 04, 2023. All tests will be administered within three days of a guest's departure date, with antigen test results promised within approximately 48 hours. This makes it extremely awful if you have a large group like we did or even children as the wait times were over an hour some nights. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Karisma Hotels & Resortshas similarly updated its Covid-19 protocols, rolling out free, on-site antigen testing at its Riviera Maya properties in Mexico as well as at its Dominican Republic and Jamaica resorts. We asked Aaron to address the issue the day before, and he did nothing to make sure we were okay. Guests at the Hotel Xcaret Mexico will have on-site access to complimentary antigen tests; PCR tests will also be available for an additional cost. He kept leaving us with excuses, and playing the field like he is busy. The serial test is intended to be used twice over two to three days, with at least 24 hours and no more than 36 hours between tests. Ocean Riviera Paradise All Inclusive is located in Playa del Carmen. Hotels and resorts across the Caribbean and Mexico raced to launch on-site Covid-19 testing, as well as no-cost or discounted quarantine programs, after the CDC unveiled a mandate requiring all inbound U.S. flyers to show proof of a negative Covid-19 test prior to departure. The Seven Stars Resort & Spa on Grace Bay Beach in Turks and Caicos has rolled out complimentary, in-room antigen testing. Oshawa, Canada 0 Should a guest test positive for Covid-19, Playa will offer as much as a 50% discount on accommodations for a quarantine of up to 14 days. We celebrated New Years Eve in this hotel and stayed there from Dec. 30th until Jan. 6th. Photo by: Victor Elias Photography. Ocean Riviera Paradise - All Inclusive Detailed Information Ocean Riviera Paradise - All Inclusive Carretera Federal Chetumal km 296 Riviera Maya, QR 77710 MEXICO View on a map TripAdvisor traveler rating 13144 reviews - / 31 Image not found: https://trisept.widen.net/content/4tje4qmufg?w=100&h=100&crop=yes Playa Hotels & Resorts has followed suit, unveiling complimentary Covid-19 antigen testing at all of its 17 resorts across the Caribbean and Mexico through April 30. We walked down to the beach where there is barely any beach front available and it is covered with sea weed and rocks making the water barely accessible and unsafe. Join Travel Weekly, TravelAge West and leaders from top river cruise companies to get the latest updates on your clients Cruise North America with More Value Than Ever. over a year ago Answer 2 answers 79kristen. Taxes and fees that are shown are estimates only. The former said it will offer free testing portfoliowide through March 31, while the latter is rolling out on-property Covid-19 antigen testing across the majority of its properties. We asked Aaron to address the issue the day before, and he did nothing to make sure we were okay. In my 40 years of corporate life, I considered feedback from clients as a gift. PCR tests are also available to guests for a $150 fee. The Fairmont Mayakoba, located on Mexico's Riviera Maya, is offering a complimentary antigen test for all asymptomatic guests staying at the resort for three nights or longer. Litibu, Nayarit. The antigen test is only available to guests who book a minimum of three nights at any of the brand's properties. We are still waiting for that call. Just brushed us off. Alternatively, you may use, Ocean Riviera Paradise Questions & Answers. 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