Thanks again!Customer Services, So glad I bought my car from here. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Our News Section provides you with the latest updates and details from the brands that we are proud to represent. We never felt under pressure, and were offered a very reasonable price. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. It is a pleasure representing one of Britain's favourite automotive brands. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. How did they know I'd booked online if it hadn't come through. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Technician provide a very comprehensive report and video. I had an MOT, service and also had a new service plan set up. Customer Services, Simply excellent throughout. The entire team at Leeds seem an exceptionally welcoming team. We value your feedback and take pride in providing the best possible customer service! Thanks again!Customer Services. | Read 41-60 Reviews out of 378 . Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Charged 150 for a diagnostic report. Big thanks Jamie and co, you are doing things right. Bought a replacement key for almost 200. We are absolutely thrilled that you have rated us so highly! Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Suggested companies are based on peoples browsing tendencies. Scratched, tyres cracked, carbon fibre loose. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. 2023 Trustpilot A/S. Brought a car!! Thanks again! State of the m4 cs was horrendous! details. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . I will never use Stratstone Mini again. We use dedicated people and clever technology to safeguard our platform. Got to give a special mention to Rhiannon. Had BMWs for 25 years and the service just gets worse and worse. Best wishes,Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Harrogate BMW. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stratstone Derby - appalling service. Date of experience: 03 March 2023 Got to give a special mention to Rhiannon. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. his customer service was excellent. What is MINI Connected and How Do I Use It? Took just one week from first visit to home delivery. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Dawn,Thank you very much for 5* review! We value your feedback and take pride in providing the best possible customer service! Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Definitely worth the journey from Cambridge to Hull to collect. Took my Mini for its yearly service. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I was given a courtesy car which helped me greatly. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. Would I recommend Stratstone, absolutely! Technician provide a very comprehensive report and video. I rang the garage and was told the money would be reimbursed in 5 working days. The aftercare is disgusting from the branch sales and service team and the branch head of business. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Have a wonderful day! Thank you to the whole team there for their patience and help, especially to Nathan B! It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Here, you can find the latest Stratstone news and keep up-to-date with the most recent information. Took my Mini for its yearly service. Unfortunately after the purchase the follow on care is terrible. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. 2023 Trustpilot, Inc. All rights reserved. Very happy with the overall experience. Got to give a special mention to Rhiannon. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Big thanks Jamie and co, you are doing things right. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Best wishes,Customer Services. Lovely courtesy car clean and well presented. Wont be buying from them again ever. Courtney Stratstone Mini. We value your feedback and take pride in providing the best possible customer service! To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! - their short term thinking just demonstrates the customer experience is not a value BMW believe in! We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Do you agree with Stratstone - MINI Leeds's TrustScore? Customer Services, Simply excellent throughout. Voice your opinion today and hear what 106 customers have already said. The salesman was a very pleasant & helpful young man. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Best wishes, Customer Services. I will never use Stratstone Mini again. A+ experience during our recent car purchase from Stratstone Mini Leeds. Travelled to dealership to collect car and handover was seamless. I was given a courtesy car which helped me greatly. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. 762 talking about this. Our family came to buy a used mini in the 12k range. Thank you for taking the time to leave us your rating!Customer Services. I was regularly kept up-to-date with the progress of my service. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Hi,Thank you so much for taking the time to review your experience with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Claim your profile to access Trustpilots free business tools and connect with customers. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Find your next car at MINI Leeds, where. Very professional, friendly and very informative. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Very happy with the overall experience. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Find out how we combat fake reviews. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! We use dedicated people and clever technology to safeguard our platform. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. I rang yesterday afternoon at 17:50. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Do you agree with Stratstone - MINI Leeds's TrustScore? Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. The salesman said the transaction had not gone through so I paid again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . We hope to be of service to you again! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. | Read 41-60 Reviews out of 110. I was dealt with by Ellie who was excellent and the whole process went smoothly. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Well done . Best wishes,Customer Services. The car is gorgeous and the service was second to none! Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Jamie at service reception desk very helpful too. Would 100% recommend this dealership. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. I think more attention to detail and customer service would make the experience so much nicer. Rang to book car in for emissions problem, fitted me in first thing next morning. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Everything I expected and was promised was done. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Neither yesterday or today did anyone ring me back. I am very pleased you are satisfied with your visit! We are a returning customer of Stratstone Mini. Here are 8 tips for writing great reviews. Thank you to everyone who attended our MINI Big Love event. Browse our wide range of Business Contract Hire offers on MINI's most popular models. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. I had an MOT, service and also had a new service plan set up. Top service. We hope to be of service to you again! He went over and above to make sure the sale went to plan. We never felt under pressure, and were offered a very reasonable price. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Anyone can write a Trustpilot review. Took my Mini for its yearly service. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. The deals they offer are brilliant and nothing is too much trouble. Very knowledable reception staff took very good care of me. Thank you for taking the time to leave us your rating!Customer Services. Although I've spent 16k more than I wanted we've got what we want. Verification can help ensure real people write reviews about real companies. All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review!