I had planned on cancelling it after the month anyway, but forgot, so I got the initial $12 charge. Email service@fyevip.com and ask them to cancel your account. The new clerk says I will need to send the unit back to the company as it is still under warranty. The membership was canceled and they credited ($11.99) back onto my credit card. What they are doing is illegal. Consumers complaining about f.y.e. I have had the regular Backstage Pass for a while. The agreement for the $11.99 charge is on THAT. The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. Cookie Notice So I'm thinking, well I guess I have it for a year now. &&& Pinkninja: 2. Me: Yes, I do not want the additional charge. f.y.e. FYE Backstage Pass VIP, P.O. ARE YOU SERIOUS?! Half of these complaints are BULL! And do you know what it's like to LOSE YOUR JOB if you don't get enough sales? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What makes this issue so striking is that they usually dont even use all those subscriptions. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. Since its charged as maxed out over 400 bucks on fye card without my knowledge. I've heard of horrible managers at stores nearby mine, and how they've had customers do dishonest stuff just to get VIPs & Magazines. You would think that they would email me a notice of their discontinuing this service. He says my membership is still active until the 18th, I said fine. DO NOT GET FOOLED BY THIS MONEY LEECH OF A "MEMBERSHIP"! I forgot to call. I was told tlg-fye was taking this out of my acct. But anyways, my main point is that - not all the stores are terrible, not all the employees are. Next time, give helpful info, not a bunch of snarky baloney. FYE offers its new members a one-month free trial that, will automatically turn into a paid monthly subscription. An average American spends thousands of dollars every year on various subscriptions and memberships. So, according to the site, I could also use this same deal at my local Sears. If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. After my transaction was finished, and everything was bagged, THEN she mentioned, "You have 30 days to cancel or you will be charged $11.99 a month. You need to provide a receipt. I spent $25 in January and its already paid itself off. Backstage Pass VIP membership. I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. They do not take this discount and have no idea what I'm talking about. Charging Your Credit Card. I was interested in the discount at AMC and when that didn't work I called and cancelled. I said the thing will cost more to ship than I paid for it, plus I only bought it an hour ago. If the case is a bad associate not letting you know all the information for what you are signing up for then that really sucks for the company because they don't intend on ripping people off. These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. I recently went into FYE website to download some songs, I presumably paid for and couldn't find the option to download. Sit back and relax while we do the work. Featured review. account, unsubscribe or cancel a free trial . To begin saving, simply download the app, login and start finding deals near you. ET. DMs will fire you in a heartbeat if you don't meet your quota. Yes, 11.99 is crazy. If applicable, ask for a refund. And I'm stupid? This is a specialty entertainment store with many different options for their loyal customers and people passing by take that for granted. At this point I got suspicious, so I asked, "Why do you need it?". I went back to the store and the same associate was there, and I told him I had changed my mind. After hearing time and time again about this great program that provides tons of benefits I decided to try the month free just to read the booklet and see what its about. I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. FYE Backstage Pass, also known as FYE VIP, is a loyalty program offered by the FYE retail store chain that provides its members with various discounts. 1-877-351-2131 I don't see anyone "crying" about whatever it is you think they are crying about. There was dozens of people in line, so I signed up, not knowing I was going to be paying $11.99 a month. I want it refunded to me and want this to stop! I made the purchase in January! This review was chosen algorithmically as the most valued customer feedback. May I speak to your supervisor?" P.O. Mind you, they didn't state something like "Are you sure you would like this canceled? Only if you cancel your membership the same day you bought it. But the next month I got charged again so I called to see what was up. I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. If you want to jump the phone queue, use DoNotPay! Email Updates. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. Here's the phone number for everyones referenece: [protected]. In addition, why would ANOTHER EMPLOYEE have to apologize for another's mistake, assuming the other DID lead you to believe it was completely free? For more information, please see our but in my situation the person spoke, I listened, and I benefitted. Basically, this company exists by ripping people off, because the price of entertainment has dropped almost to zero. Who the hell do you think you're calling uneducated? If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. Customers personally identifiable data is never stored in our infrastructure. **15% Off Sitewide! Either does the company. Before you set out to cancel your subscription, make sure you have your membership number ready. So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. As I said, they are two seperate things. Email - service@fyevip.com. FYE - employees forced to push bsp vip 3. Because, in essence, that's what you're doing. I guess the clerk just decided to add the card on and then after wrapping all the presents I found at least 2-3 packets of the same information, as well as cards detailing information on the VIP Backstage Pass. Going on a history search with my card, they have been charging me $11.99 since July. In about 10 words! In response to LoyaltoFYE: Track all your paid subscriptions in one place, for free. Get the Backstage Pass and enjoy an instant 10% discount off your in-store and online purchases. After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. Does FYE Backstage Pass offer a refund after I cancel my subscription? I am so disappointed. And I can tell you, things like this aren't cakewalks for us employees, either. I called and complained and they said they world cancel again. It's a horrible catch. I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. I called the bank to see if they had a phone number and replied no. Canceling f.y.e. Wish List. You little twit You sit there and cry about poor you losing your job if you don't ram enough of these VIP cards down peoples' throats! We're REQUIRED to prompt you upon checkout for a Backstage Pass, 2 year warranty, and reservations if you pay with cash, and a V.I.P., 2 year warranty, reservations, and magazines if you pay with credit (at the moment, it's constantly changing). I can listen to the CD on youtube, or buy it for 6 dollars on Amazon or iTunes. As soon as your free trial is over, you will be charged for your membership . So don't sit there and blame Fye. The number is on the bottom of your receipt." It is deceptive business practices and fraud. I have cancelled my membership. Its called Backstage VIP Payment Options. Hell best-buy has the damn thing for cheaper, bunch of idiots F.Y.E for not carrying it in stores. No one said a word to her about any program.. nothing about a free trial or monthly fee. Are you serious? Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. We aren't all scammers. Complaining that you agreed to terms you weren't sure of is no reason to single out a single product or store, especially since you're required to sign a paper/receipt that says you understand the terms of your agreement. He returns to offer me a store credit, which I accepted but noted I would be making this transaction public, so others can be warned about FYE's return practices, and how hard you will need to fight just to get fair treatment. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . On the middle of the receipt it says that if I don't cancel a subscription in 30 days, I will get charged 11.99$ per month ( for how many months exactly? And honestly, we sign up for it as well. Customer must call to cancel 1-877-351-2131 and can cancel at any time. Make sure youve included your personal information and membership number. Backstage Pass VIP subscription service that you no longer need just became so much easier. I just checked my statement and I saw that FYE charged me $12 for their Backstage VIP. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Box 41248, Nashville, TN 37204-1248. I found out this month I was charged $11.99 on my credit card. You need to enable JavaScript to run this app. There is no reason anyone would willingly pay for it. GPS search - find deals near you wherever you are! to delete your sign a contract then run off. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! Customer must call to cancel 1-877-351-2131 and can cancel at any time. There are four ways to cancel your money saving f.y.e. Apparently, this company is just willing to call peoples' bluff on the deals, and that makes me angry. FYE - called to cancel could not get through on four consecutive days. Oh, your perfect, right? You NEVER left out *any details! I'm smarter than you honey and make far more money, I'm sure. I was told the first month is free but after that it's $12. I respond, that's ok I'm not buying today, so I'll just take a look at the paperwork, and fill it out. I'd like to call it a scam, but it was more of a case of not being up-front. Silly me one last time for thinking that that last charge wouldn't go through. When you call, be certain to say you are canceling immediately and that you do not want to be charge. Its wrong but U can;t force anyone to get something they really don't need, I mean come on how often is the average person going to shop at an entertainment center unless you're a DJ or a game addict. I tell my customers 100% what they are getting. There is an easy way to cancel your FYE Backstage Passwith DoNotPay. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. Ask the agent to cancel your Backstage Pass membership. To cancel your own subscription, simply, After locating the magazine subscription you would like to cancel, simply, f.y.e. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Even dumber when she tells me to sign the bottom of this long receipt ( I thought she ran my debit card as credit and was having me sign that ) and I didn't read what was on it. If you use a credit card you get a free 30 day trial. I've had this happen to me today. (: Keep in mind, I don't typically do online banking for security purposes. After about a month or so, I check my credit card online statement (which should have been a balance of 0.00$, I had just made a payment) only to find that a product marked as FYE VIP Pass had charged me a total of 11.99$. These A-holes are linking this card to DEBIT CARDS without any prior information. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). So the two months go by, and still no gift card. She is apparently going to send me a $20 gift card (Yeah, right), and urges me to look at the benefits before I cancel. Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Sounds simple right? 1. Whatever. There is an easy way to cancel your FYE Backstage Passwith DoNotPay. Whether you're close to home or on the road, simply search for participating . And RedNinja, they are doing this to people. It's the backstage pass the screws you over, NOT FYE. Apparently, they never took this "deal" off. As a subscriber to Backstage, you are free to cancel your subscription at any time. I called to have my membership cancelled but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. After entering the number, I was put on hold for 3 minutes before reaching a customer service rep who asked me for my name and birth date again to verify if I was me. I signed up for this card in June of 2011, and the employee told me that if I change my mind within 30 days I can go back and cancel it, he never mentioned fees or ANYTHING. Speak in a harsh (not yelling) tone. What a scam. This is a change from our prior procedure of just authorizing your card and then charging upon the first item in your order being shipped. I thought that was that and I was on my way. Great Fun review: unauthorized charge. I ask about the VIP card. Share your photos and videos with others to prove the truth of your words. LO AND BEHOLD i am getting charged 10$ a &^&*^( month for a service i SPECIFICALLY said no to. More time goes by and still no gift card, so a little over a week ago I give up on the gift card and call to cancel before it charges me for the month. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No, the company doesnt let you put your membership on pause. But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. You can cancel your membership from your smartphone, and it won't take you more than a couple. Customer must call to cancel 1-877-351-2131 and can cancel at any time. Every time I order something, it seems to be missing or damaged. It's your fault for not listening close enough to the employee, and not checking the conditions of your agreement. (Sometimes we are all caught off guard in high-stress situations). I told him that I would get my cell phone records if necessary to prove that I did place a call to that same number in January and so he went to the supervisor and they agreed to refund me and gave me a confirmation number that I'm definately holding on to incase more charges appear. There are two types of the Backstage Pass program: Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. I signed up for the FYE VIP pass as well. The only way is to call a 1-800#. I understand the frustration of having sales associates omitting information but this can all be avoided if everyone would just pay a little attention to what is going on and read a receipt before signing. We accept the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, and FYE Gift Cards. f.y.e. So far I have had no problems. Games equivalent) for over six months now. Backstage Pass VIP membership. While unpacking, I noticed it had been opened previously, because of sloppy repackaging, but didn't pay much attention to that. Maybe I'll just call them and find out what's going, but I'd still appreciate some feedback from anyone who is willing to offer it. PLEASE DO THIS ASAP! VIP Backstage Pass is a RIP OFF! They said they cant do that. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The number for the customer service is [protected] and after that there was a little bit of automation and then Martin. Order History. I want my money refunded immediately! Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. I figured that I was getting the 10% discount because they would send me junk mail or something; but to just to be sure I re-read my receipt to see if I was charged for anything I didn't buy. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. So, FYE needs to get their ### together, and quit cheating their customers. A receipt is required. Heck, the $20 gift card gives you 2 free months to basically make up your mind, not to mention the extra coupons inside and all of the offers online that more then make up for the fee. Member Price $26.99 It's that easy! He just handed me a credit card sized card. Most people would read a contract before signing something that isn't a credit card slip f.y.e. This is for F.Y.E. Well as I am here looking at the book and see plain as day that it says "Your first month is free and then just $9.99 a month after that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Financial Conduct Authority Reg Nr: 794952. The $20.00 gift card you don't automatically get in the mail, you have to mail out for it yourself using the slip included in the VIP discount card package. They've stolen close to $300 from me, and since the only nearby FYE closed down long ago (good riddance!) A month later, though, I notice that $11.99 has been taken out of my account by fye. 1. Customer must call to cancel 1-877-351-2131 and can cancel at any time. I'll call tomorrow to cancel. I checked my records and there was no charge. I just read through all 2 pages of complaints about this Backstage Pass VIP card. Yes, it will. Sure enough, I went about a full year with some unknown charge on my card every month, until I finally figured out it was FYE 2 years and about 20 calls later, they still refuse to cancel my card.