Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). EEO and No FEAR Act To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Find the best way to get help and connect with USPS. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. When they in fact did not. I will lose out on $700 because I now have to wait until Friday to pick up my package. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. There is no reason my package shouldn't have been delivered. 1-800-610-8734 Please provide as much detail as you can. Postal facilities are closed on federal holidays. reports/data, 901 New York Avenue NW Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). i have done reports with **** police, better business bureau, post master and the local post office. (248) 546-7107. Monday Friday 8 AM 8:30 PM ET BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are subject to change at any time. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 If you need help with your Informed Delivery service, please email Informed Delivery User Support. I got in my car and found him up another street. File a U.S. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. LAST UPDATED: Saturday 8 AM 6 PM ET. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. If you still need more help, see the contact information for technical support, Postal Store orders, and more. 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. Try these handy links: General Information on Postal Service products and services: click here. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! PO Box 51234. They always put the package inside by our door, where it is safe, and they ring the bell. Email: USPS Customer Service I submitted a temporary address change twice. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . Do You Represent A Business On Our Site? Access theConsumer Affairs Office Locator tool. Closed Saturdays, Sundays, and Postal Holidays. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. We are always home because we work from home. Find the nearest USPS location by city and state or ZIP Code. Fill out a short form or get tips to fix some of the most common issues right from your computer. Monday Friday 8 AM 8:30 PM ET Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? I purchased a home in a community that has a cluster mailbox. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). i have send emails and reported this to every one i can think of. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. At this point it feels like willful disrespect. Connect with our customer service representatives to help resolve your issue and get back on track. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. See a list of all upcoming USPS holidays and events. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Alert Postal Inspectors to the problem and prevent others from being victimized. They even showed it in THEIR possession, but it never showed up and never scanned delivered. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. Instead my mail is being returned to sender. I had to go to post office and pay ***** to have the locks changed. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. 1-800-610-8734 Laureen.B.Alt@usps.gov. Pitney Bowes, U.S. Mailing Solutions. Visit: FAQ | USPS. 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Hours of Operation Monday - Friday 8 AM - 8:30 PM ET. What next? What is the best way to contact the United States Postal Service? Write or email your complaint to USPSs Consumer Advocate office at. If youd like to speak with a representative about another issue with your package, please call us. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. so today the mail man though the box that came in the mail from the truck and did not stop. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. Note that complaint text that is displayed might not represent all complaints filed with BBB. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. They are literally right in front of the mailboxes and they are available. Consumer product and service complaints. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Fill out a short form or get tips to fix some of the most common issues right from your computer. 80 Main St. Westford MA 01886 . Welcome to USPS.com. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Address Management : Verify & Transport : PostalOne! They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Informed Delivery Support Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Major Account Manager. They will get you the answer or let you know where to find it. An official website of the United States government. It is now over a month and I am still unable to access my mailbox. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. Customer Care: Track: . The webpage is organized to provide consumers . To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. I want to to know to who? Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. For answers to frequently asked questions and customer service help: click here. Do you need information? Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info.