BTs and Skys top average download speed of 900 Mbps: For verification see: https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf and https://www.sky.com/deals/broadband Have been trying for the past 4 days to upgrade a serive. Does anyone know what to do? Find out which providers increase their prices each year. Bigger 215 channels. Privacy Policy. I am going to send you a private message. Here you'll find the support you need to understand how to change your Virgin Media package, change your services, update your account information and edit your mobile account details. Sign in to change your broadband, TV and phone package. Well talk you through how to do this well either arrange to come round and collect it from you or well send you a pack to return it free of charge. up to 9 weeks". You have a 14 day distance selling window should you change your mind and wish to reject that offer and go back to your original pricing and package. However, if your contract is ending soon, you will receive a notification from Virgin reminding you of your end date and details of new plans you could switch to for a cheaper price. Superfast and reliable - With the UK's fastest major broadband provider (that's us), you can get unlimited downloads and gigabit speeds. So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. Cant get new account verified email and account, Not had confirmation email of change of contract, Forgot password when I want to talk over phone, Referral reward & Bill credit not received. This is a record-breaking increase from the provider, as it's tied to the high rates of inflation the UK has recently been dealing with. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Please dont cancel your Direct Debit before your account has been settled. If you were still in your minimum contracted period when you were disconnected, you may be charged a cancellation fee. Once theyve been disconnected, youll need to arrange returning or recycling the equipment. Can anyone give me a link to a page where I can compare Virgin packages and possibly downgrade. Due to the increased number of issues and different error Hello, No laws or regulatory standards are broken by offering new customers a similar package to yours for half the price they want from you. 29-09-2022 For great entertainment, look no further. Find tips and helpful answers from our online community, Alternative contact options that work for you. Pick a category to get started. Find out which providers increase their prices each year. Change your 5G plan every month Weve now rolled out Gig1 Fibre Broadband across our entire network - with speeds of up to 1,130Mbps, Less than 1 in 3 customers can get their top average download speed of 900Mbps, Ofcom reports that, on average, we repair total loss of service faults within 24 hours. For more information, please see our Learn why prices have increased by as much as 15% in 2023, and what you can do about it if you're affected. We have asked our Support Team to investigate and we apologise for the inconvenience caused. IIRC you had to scroll down the page a bit to find the links. To check what Virgin Media package you are on: Virgin Mobile package https://www.virginmedia.com/join/availability, https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf, https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf. This means that their customers cant cancel their contract after their bills rise and avoid an exit fee. Our network is 99.93% reliable which means you can count on us to do all the things you love doing online. Please remember to keep your personal information private, MyVM online account registration (multiple issues), Known Issue - DEF01 when registering new account (RESOLVED). In some cases, we may be able to credit this charge back to you. Changes to Virgin Media prices 2023. Were here to help with any questions you may have about your disconnection, just get in touch or check our FAQs below. The current TV packages are confusing me though. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. I am also sorry to hear that you've not had a working landline for so long. Unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected. Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. 20:57. Is this true? You can also learn how to make changes like your Direct Debit details, sign in information or change who controls the account particularly if youre moving home or taking over a new account. Save 100s on your existing package, without having to cancel. With the Consumer Price Index (CPI) at 10.5% double what it was last year and 13 times higher than the rate two years ago Virgin Media has increased its prices roughly in line with this. Hi there,Use to be with virgin 3/4 years ago, recently started a new contract and now can't open an account online or thru the app as my email is still the same and won't let me open an account and every time I log it says " your account is now sorry Hi there, *Volt benefits: Volt benefits available if you (i) have or sign up to both a Virgin Media broadband service and an eligible O2 Pay Monthly tariff, (ii) have or sign up to a Virgin Media broadband service and at least one eligible O2 Pay Monthly tariff is registered to your address, or (iii) have or sign up to an eligible O2 Pay Monthly tariff and there is a Virgin Media broadband service registered to your address. Plus, you can roam in 75 destinations worldwide at no extra cost, and get up to 150 off a connected device when you take out a phone on a new O2 Connected Plan. Plus, if you have a 5G phone, you can now get 5G. Were sorry you want to leave us. An Add Netflix window will pop up. Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. I asked to cancel our account and nothing happened, so I called again a few months ago to discuss downgrading my package. Virgin only allows a 30-day window to end your current agreement if they increase your prices. If youre still in your minimum period, you may have to pay a cancellation fee. On the Virgin media website it says Mixit TV + Drama & Docs - 190 channels. 23:32. The Netflix Standard Plan is now included in the below bundles sold from21st March 2022 only Our new, flexible, entertainment service lets you chop and change your subscriptions every month - so you can hop nimbly between the likes of Netflix, Sky Sports, Disney+, BT Sport or Sky Cinema without forking out for multiple services unnecessarily. However, another key difference with Virgin Media is that you will only be charged this price increase once your initial contract term has ended. on Virgin Media has confirmed it is hiking bills for its customers by an average of 13.8% this year. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. For those who are not already familiar with Virgin Media TV bundles, Virgin Media is a British company that provides TV, internet and telephone services to the UK. Our Team is working on a fix and we apologise f Netflix - Bundles and Activation Virgin Media has issued a statement on its new price rise plans for 2024: We know that price rises are never welcome, particularly right now, but like many other businesses we are experiencing significantly increased costs while investing to keep pace with growing demand, as broadband usagerose more than 10% last year andspeeds increased by 40%. If we cant collect it, well send you our free postal returns packaging. Select the 'Change' option, and follow the on-screen instructions. Upgrade by Trading up Youll need to check with your new provider if thats possible, just make sure to do this before our services are disconnected. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. If you need to change the date of your disconnection (or youve changed your mind about cancelling) dont worry, we can help just get in touch as soon as you can so we can get things sorted. Search on Uswitch to find the right broadband package for you. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Medias standard pay monthly terms and conditions which can be found at https://www.virginmedia.com/legal. Users can change their settings at any time in My Virgin Media. Average time to repair total loss of service for broadband and landline faults: For verification see: https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf But there's an exception for the following groups: Those on a Virgin Media Essential broadband deal, which is available to people receiving financial support like Universal Credit, All other customers who are considered 'vulnerable'. Please could someone email me to discuss this? In some cases, we may be able to credit this charge back to you. Does cancelling my Fibre Broadband + Home Phone Oomph package also cancel my 5gb Oomph SIM, You've had a phoneline problem that's been unresolved for half a decade, You've tried three times to negotiate a cheaper deal and got nowhere. Check out our bundle optionsto see which one suits you best. If this happens be firm and say you want transferring to Retentions. Upgrade to an Early Bird Plan and swap your phone 12 months early. We use cookies and similar technologies. Just make sure weve got your new address details before you leave us. Hi,I wonder if someone can help me? There are two main things that cause Virgin's costs to go up: Inflation: As the cost of all resources, supplies, products and services increase, so does the provider's business expenses. Hi! Which Virgin Media customers are affected? Confirm your selection, and the downgrade will take place immediately. 23-09-2022 * Actually they can make this happen, but only exceptionally rarely will due to the silos that VM's operations have, and because if they openly set a precedent there would be a landslide of customers wanting to do this online rather than endure VM's North Korean standards of service by telephone. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. In Os Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB youll have a roaming limit of 25GB. If we do, well either text or email you (from noreply@contactengine.com) to arrange an appointment for our collection team to come round and pick it up. My contract is up at the end of this month and my monthly bill will go up to 47 so I called them up to cancel. VM are totally locked into the idea of selling you a bundle of stuff (even if you don't need/want it) and will always discount bundles accordingly when you try to renew. If you've got a Hi, You may lose any current discounts you have if you change your package. Few days later, i got o2 sim for 8 and ended up with 1 gig for 33 + 30gb o2 sim for 8. Existing eligible customers must place order to unlock Volt benefits via My O2. Hi Team,It's been 5-6 months after accepting my friend's Aklamio referral to join Virgin Media, which then sent me an email on 24 Nov 2021 with status "pending validation up to 9 weeks". Nobody welcomes a price increase, and we get that. Remember, when youre with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*.